Recent Posts

Storm Season in Berea, KY

7/24/2020 (Permalink)

Storm Event Leads to Other Damages

During a recent storm event, in Berea, Kentucky -- a lighting strike caused a small house fire. When storm damages occur a small spark can cause a world of damage. 

This home's smoke and fire damage was limited to one area of the home. We worked with their insurance company closely to help this customer as much as we could. 

We got contents removed and to our soft contents ESPORTA division. Once we got their soft contents cleaned, we began working on structure of the home. We have special designed fire sponges and cleaning supplies to clean the home and get the smoke smell removed. 

For especially bad soot and smoke damage in your home, we have a method called ice blasting. This method gets even the toughest char off of walls and structure. 

When storms cause fire damages in your home or business, give us a call. We are fully-equipped to get your home back to "Like it never even happened." 

Commercial Water Damage in Richmond, KY

7/21/2020 (Permalink)

wood floor that is wet Call us today for water damage clean-up in your Madison, Rockcastle, Garrard, & Lincoln Counties home.

My business has water damage!

When water damage occurs in your business, there are several reasons why panic sets in:

  • When can I open back up for business? 
  • How can I pay my employees? 
  • How much will this cost? 

What do I do? 

We are here to help!

Water damage occurred in a Richmond, Kentucky business this past week. A water heater busted one of the bathrooms, causing a flood throughout an entire property. The carpets, laminate, and more were impacted by the water. 

Our teams arrived on the scene first thing that morning. They began to use an extractor to suck up all the water from the rooms with minimal standing water. After that they sat equipment to begin drying. 

This business took several days to dry but were back open by the beginning of the next week. 

Not all water damages are the same, but your experience can be. 

Trust us with your water damages, we'll make them "Like it never even happened."

Lint Buildup Causes Fire Damage

7/13/2020 (Permalink)

Have you cleaned your dryer lately?

Fire damages occur for a variety of reasons. One of the most common is the dryer. The dryer becomes a handy tool when providing us a quick way to dry our clothes. But, hidden inside is a lint trap that if not cleaned correctly, can cause a lot of damage. 

We are providing a few tips to keep your dryer clean and home friendly: 

  • Removing lint from filter after every load
  • Cleaning vent pipe once a quarter
  • Scrubbing the lint filter at least twice a year to remove excess buildup

Keeping up with these small practices can keep your dryer safety in tip top shape. Another way to prevent lint fires in your dryer is by keeping an eye out if you dryer times become longer. If they do, it may be time to call in a professional, just to take a look. 


Keeping the dryer itself clean is only half the process of fire safety. Regular maintenance involves ensuring that the ventilation system is unhindered and working properly. If any restrictions exist, the dryer will not be able to vent well, and lint will inevitably build up everywhere. 

Dryer Safety

Dryers are a huge part of the American home lifestyle. Keep your dryer clean and your home safe by following these tips and keeping maintenance your top priority. 

Water Damage in your Richmond, KY Basement

6/10/2020 (Permalink)

water stains on a carpet Call us today for your water damage needs -- 859-623-0000.

Flooded basements can cause severe water damage in your home. There are a number of reasons why your basement could be susceptible to flooding, including:

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • ...and many more

We know we say it often, but it really is so true that if flood water is not handled quickly and properly, it can jeopardize your health and safety. Standing water not handled right away can potentially cause even more severe damage to your home’s structure. The longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. Create a plan to help prevent flooded basements. Use the checklist above to figure out if you need to configure your home to better fight water damages. 

If water damage occurs and there's standing water in your flooded basement --call your local SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties. 

Fire Safety: Summer and Grilling Edition

6/5/2020 (Permalink)

It's summer, which means it's also grilling season! Grilling can cook up some tasty treats for your family and friends! But, grilling can also come with harmful emergencies if not handled safely. 

Did you know, July is the peak month for grill fires? Your local SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties wants you to have a fun and safe summer. Consider the following tips to ensure your summer celebrations are disaster-free:

  • Propane and charcoal BBQ grills should only be used outdoors
  • The grill should be placed away from the home, deck railings, and out from under eaves and overhanging branches.
  • Keep children and pets away from grill area.
  • Keep your grill clean by removing grease or fat buildup from the grills and in trays below the grill.
  • Never leave your grill unattended.
  • When using a charcoal grill, let the coals completely cool before disposing in a metal container.

Tips and information provided by the National Fire Protection Association.

We want you and your family to stay safe this summer. Grilling can make a fun summer day even better, but consider those tips to keep your fun day, safe! For more tips and safety habits, visit the National Fire Protection Association. 

How long have you lived in your home?

5/22/2020 (Permalink)

Now, ask yourself the question --how long did the people before you live in your home?

When it comes to home safety from fire hazards and fire damages, the best way is to check for inadequate or old wiring. Inadequate wiring cause fires to break out in older homes or newer homes, if it was not installed correctly.

Some signs to see if you’ve bad or faulty wiring are:

  • Lights dim if you use another appliance
  • For an appliance to work, you have to disconnect another
  • Fuses blow or trip the circuit frequently.

Have a licensed electrician come and inspect you house, or contact your landlord if you have any of the above occurrences.

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties know fire damage, but we do not want to see it happen to you and your family. Call us today at 859-623-0000.

Handle With Care: Fire Damages

5/22/2020 (Permalink)

a bear that has smoke damage and one bear that does not Call us with your fire damages restoration needs today.

The extent of damage that occurs during a residential fire can vary greatly, but SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties brings the same restoration expertise into every individual case. Whether your home experienced a small fire which got put out quickly and caused mainly smoke damage, or a large fire that charred multiple rooms there to help with damage mitigation and restoration every step of the way.

Our technicians will perform a complete pack-out of all the items in your home, so that every single salvageable item can be cleaned and inventoried, and so that the entire structure can under-go air purification and deep cleaning. We have an ESPORTA machine that takes care of your soft contents as well. Our ESPORTA Production Manager has over 20 years of experience taking care of your dry goods. We take care of items such as hats, children's toys, shoes, purses, etc. Our machine and trained technicians treat your items with the utmost of care.

Though the fire restoration can be a long process, our project managers will give you daily updates on job progress and answer any questions or concerns your may have along the way. And when you move all of your cleaned and inventoried belongings back into your newly smoke- and fire-damage-free home.

Trust SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties with your fire damage. 

Storm Damages Occur in All Shapes and Sizes

5/22/2020 (Permalink)

Storm damages can come in all shapes in sizes: from wind, rain, water, hail, or other damages. 

Your home can also suffer when rainfall causes water to flow into your home and flood your property. Houses close to the ongoing construction of buildings, roadways, or other structures can experience sudden and unexpected flooding. Any changes in the ground surrounding your home can send floodwater directly into your property and quickly overtake your house. 

Floodwater that travels overland might not contain as many microbes as water from a stream or lake, but we still consider this water as highly contaminated. Mitigation of flooding from outside sources must address the contamination deposited in the house. 

Floors require special care and mitigation so their damage remains manageable, and this requires the removal of many types of flooring and fast drying out of the underlying structure. Replacing ruined carpet or other flooring types can only happen once we complete the task of drying the floor.  

Removal of lower sections of the wall makes it possible to air out the entire home from the influx of water. Throughout your property, we use moisture meters to ensure complete and consistent drying occurs. When we are complete we will make your storm damages, "Like it never even happened."

Call SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties today at 859-623-0000.

Certified: SERVPRO Cleaned – a defensive cleaning program

5/21/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Call us today at 859-623-0000.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Madison, Rockcastle, Garrard, & Lincoln Counties today at  859-623-0000 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Flooded Building Creates Water Damage in Berea, KY

4/27/2020 (Permalink)

green pieces of equipment placed on floors Our equipment at the water damage that effected three different floors.

Buildings can flood anywhere and at anytime. A water break in a bathroom in the upstairs of a three story building flooded through three floors. 

The facility manager of the building knew to call SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties. The top floor had buckling wood flooring that had to be removed. Water sneaks underneath of material and can be even hiding from plain sight. The water went down the two floors and created flooding in the bathrooms below it. The carpet also got wet and had to have constant equipment for more than a week to dry out. 

The technicians take readings for the carpet and walls to make sure water that is "hiding" is not left behind for further damages. 

Trust the trained professionals to help you with your water damage. The manager of this building was happy he called us to make sure it was taken care of effectively and efficiently. 

Call us for your water damage today. We know how to handle flooded buildings. We will make your water damage "Like it never even happened."