Recent Posts

We are Here to Help even before we Arrive

11/4/2019 (Permalink)

little boy overflows toilet Call us today during these busy times. We are here to help through the holiday season 24/7.

When you have a water or fire damage in your home, it can be overwhelming. Here are a few steps to take before we arrive. 

We know this can be an overwhelming process, here is what to do until help arrives:

  • Make sure the water source is turned off.
  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

We are here to help when you need us most --we do not want you to be stressed during this holiday season. Let us take the stressful time during you water damages.

Wine not choose SERVPRO this Thanksgiving

11/1/2019 (Permalink)

spilled wine glass on a white carpet Give us a call at 859-623-0000.

It's that time of year again when the holidays roll around and your home becomes a swinging door for family and friends. 

When your family and friends are going in and out of your home these next few months, keep SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties in mind. 

We know that aunt Linda has had her 5th glass of wine and it's only a matter of time before that red wine stains your white carpet or white couch. 

You may not realize that we not only clean up water and fire damage, but we clean carpets, upholstery, and HVAC. Our trained hero technicians know all the right techniques to clean up any stains and spots on your home furniture.

Do not throw out your stained couch or get frustrated trying to clean your carpets on your own. Call us today. We are local in your area and we can clean it before your the next round of holiday guests pulls into your driveway. 

Clogged Toilet Water Damage

10/30/2019 (Permalink)

a toilet paper roll inside of a house with a servpro logo beside it Don't let a clogged toilet get you down. Call us today!

The worst thing that can happen after a long day of work is to go home to a clogged toilet. After using the bathroom, you notice the water in the toilet is not draining like it's supposed too. 

If your toilet is overflowing, there are several steps you can take to stop the flooding and find the source of the problem.

If the toilet begins to overflow immediately after a flush, it’s likely that the toilet itself is clogged. First, stop the flow of water into the toilet to minimize flood damage. Remove the tank lid and press down on the flapper valve. This will prevent any more water from getting into the bowl. You want to make sure the water does not go over the sides. Once you’ve secured the flapper valve, lift the float that operates the tank fill valve to stop the tank from filling. Hold these in place for about a minute to cut off the toilet bowl water supply and allow the water level to return to normal.

If the water doesn’t start to go down, turn off the water valve behind the base of the toilet by turning it clockwise.

The next step--

Use a plunger to try to remove the blockage. 

If plunging and clearing the drain doesn’t stop the overflowing problem, you’ll have to take a look inside the toilet tank. If your toilet overflows even without flushing, it’s possible that the clog is somewhere else in a drainpipe, possibly your main drain or sewer line.

In this situation, running water from any other source in the house can’t escape and backflows to the lowest exit in the system--your toilet. If you have a private septic system, it’s possible that the septic tank is full.

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties do not clear out septic tanks, but we do aide in the process of cleaning bathrooms and other areas inside the home that were impacted by the overflow. 

Why SERVPRO? Marketing Team Gold

10/30/2019 (Permalink)

male employee with goatee in purple shirt Our marketing team has a success rate of 100%. We have a gold standard of team members.

Our marketing team has a success rate of 100%. We have a gold standard of team members. 

Our marketing team is headed up by Dustin Maynard. He is new to SERVPRO® of Madison, Rockcastle, Garrard, & Linconln Counties. 

He may be new to us, but he has a tenure of experience in customer service. Dustin is primarily focused on making sure our customers are satisfied with the quality of SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties. He wants to make sure every customer is heard. 

He heads up a marketing team with two other marketing representatives and a marketing coordinator. Dustin trains them daily on customer service and how to make sure our customers come first. 

We are so proud of our marketing team and their constant communication with customers and clients. We are there when emergencies happen and you need someone to walk you through the process. 

Our team is here for your water and fire damage emergencies: if your basement floods, or a heater turns over in your home, or when burst pipes season occurs. We are your hero team!

7 Reasons Why SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is the Restoration vendor for you- Training

10/28/2019 (Permalink)

a quote about learning being power Choose SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties to help your customers during their time of emergency.

Training gets Results…

FACT: Knowledge is Power!

We have resources for your agents and adjuster to learn a variety of ways to help their customers in their time of need. They can work with us to give their customers the best service possible. 

Advanced Restoration Training provides a foundation of knowledge-- enabling agents &
adjusters to understand, qualify, and communicate more effectively with
restoration vendors. Agents & Adjusters are given guidelines of when to restore and when to
replace structure and contents, therefore lowering adjusting and property claims loss expense.

In conjunction with our franchises nationwide, offers training programs at
your location. Your staff will learn the technical aspects of restoring a fire or water damage enabling them to make decisions about the
restorability of various materials and to choose
claims quickly and less expensively.

Choose SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties because then the training and knowledge gives you power for your customers. 

Small business owners/ Recent business owners: We are here to help!

10/28/2019 (Permalink)

a building and cleaning materials with servpro number included on the logo If you recently opened or renovated a business and need cleaning done, give us a call at 859-623-0000.

There are a variety of materials, contents, and cleaning needs when it comes to opening a small business. You may need post-construction cleanup, HVAC cleaning, or carpet cleaning before you can open. We want to help make it easier to open that business and open it on time. 

We are here to help. 

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties can help you meet your deadlines by providing services in a timely manner. These services include:

  • Post-construction cleaning: Once the floors are down and the drywall is up, it’s time to remove the debris and dirt in order to lay carpet, paint, and decorate.
  • Dehumidification and drying: During the construction phase, a building can trapmoisture. Excessive moisture could result in mold If you think one of your projects may have a moisture issue, rely on a professional to provide the help you need eliminating moisture and preventing the potential for mold growth.
  • Final Walk-Through: We know you want that final glow of your new business to make an outstanding first impression. We do final walk-through to ensure this happens.

If you recently opened or renovated a business and need cleaning done, give us a call at 859-623-0000.

7 Reasons Why SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is the Restoration vendor for you- Important Claims

10/25/2019 (Permalink)

servpro employee in a vest and hard hat Don't wait, call us today! We want to handle your fire and water claims.

FACT: The important claim files aren’t always immediately identified.

The best way to handle a claim is to reduce loss
expense and know the claim files that are priority. 20% of your losses may
compromise 80% of your risk.

Utilizing SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties to be your “eyes and ears” through early response via our emergency
service will:

  • Immediately identify the status of loss.
  • Eliminate unnecessary adjuster time on small claims.
  • Free up your adjusters to concentrate on priority claims.
  • Speed up closing of files.
  • Lower claim payouts.

When you want the best for your customers, it is best to call us. We are here for you 24/7 and 365 days. We know how to handle the claim and make sure your customer is getting the right treatment and your company is getting the best for how much they are spending with us.

7 Reasons Why SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is the Restoration vendor for you-Problem Resolution Assistance

9/25/2019 (Permalink)

servpro semi with servpro logo We are here to help 24/7 and 365 days a year.

Another one of the reason that SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is the right restoration vendor choice is Problem Resolution Assistance.

Problems happen!

They’re part of loss management. The key to problem resolution is to react quickly and solve the problem. SERVPRO® Madison, Rockcastle, Garrard, & Lincoln Counties provides highly trained customer service representatives that
understand your needs. Problems do happen, but
we help solve the issues as quickly as they arise. We’ll work toward a solution.

We have effective vendor training, file documentation audits, field supervision, and corporate supervision. 

Residents of Berea, Richmond, Waco, Lancaster, and more: trust us to be the primary restoration company to come to your needs for fire, smoke, and water restoration. We are here to help 24/7 and 365 days a year.

7 Reasons Why SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is the Restoration vendor for you- Vendor Qualification

9/20/2019 (Permalink)

Vendor Qualification and Professionalism 

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties provides vendor qualification are reasons three and four to choose us.

We have access to a national network of over 1,100 Franchise locations. Upon your approval of SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties as a preferred vendor, claims handling procedures will be defined to meet your specifications. We have: 

  • Immediate response to emergency services Management reports
  • Competitive pricing
  • Effective communication
  • Complete file documentation
  • Quality control procedures
  • Professional equipment and vehicles
  • Trained, uniformed, and professional technicians 

Another aspect of why SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties can help you with your claim is the paper work process.

Paperwork claims processing wastes time and costs money. The insurance industry has a long-term objective of the “paperless claim."

How do you begin?

  • Timely Response
  • Additional savings
  • Increased efficiency 

We have a variety of methods that are here to help you when disaster strikes. Stay tuned for more information on our services and how we are right for you.

7 Reasons Why SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is the Restoration vendor for you- Fire Damages

9/9/2019 (Permalink)

a fire damaged wall with soot and smoke damage Reduce smoke and fire damage loss by calling the professionals at SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties today.

There are many reasons why SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is the restoration company for your family. 

Reduce Smoke Damage Loss Expense

It's a fact that restoring property is less expensive that replacing property. Especially, property that has fire or smoke damage. As a claims professional, the rule is: “Restore whenever possible, replace only when necessary.”

A way to do this is pretesting. It is a standard procedure to see what can be saved and make the loss less. 

Pre-testing can be made on: 

  • Items that are unaffected by the fire
  • Items that can be restored
  • Items that cannot be restored
  • Items that need adjuster review

Fire damage occurs when you least expect and can be quite damaging to a home and emotionally draining. Let the professionals handle your fire and smoke damage so we can get it done right the first time.