Recent Posts

7 Reasons Why SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is the Restoration vendor for you- Vendor Qualification

9/20/2019 (Permalink)

Vendor Qualification and Professionalism 

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties provides vendor qualification are reasons three and four to choose us.

We have access to a national network of over 1,100 Franchise locations. Upon your approval of SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties as a preferred vendor, claims handling procedures will be defined to meet your specifications. We have: 

  • Immediate response to emergency services Management reports
  • Competitive pricing
  • Effective communication
  • Complete file documentation
  • Quality control procedures
  • Professional equipment and vehicles
  • Trained, uniformed, and professional technicians 

Another aspect of why SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties can help you with your claim is the paper work process.

Paperwork claims processing wastes time and costs money. The insurance industry has a long-term objective of the “paperless claim."

How do you begin?

  • Timely Response
  • Additional savings
  • Increased efficiency 

We have a variety of methods that are here to help you when disaster strikes. Stay tuned for more information on our services and how we are right for you.

7 Reasons Why SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is the Restoration vendor for you- Fire Damages

9/9/2019 (Permalink)

a fire damaged wall with soot and smoke damage Reduce smoke and fire damage loss by calling the professionals at SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties today.

There are many reasons why SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is the restoration company for your family. 

Reduce Smoke Damage Loss Expense

It's a fact that restoring property is less expensive that replacing property. Especially, property that has fire or smoke damage. As a claims professional, the rule is: “Restore whenever possible, replace only when necessary.”

A way to do this is pretesting. It is a standard procedure to see what can be saved and make the loss less. 

Pre-testing can be made on: 

  • Items that are unaffected by the fire
  • Items that can be restored
  • Items that cannot be restored
  • Items that need adjuster review

Fire damage occurs when you least expect and can be quite damaging to a home and emotionally draining. Let the professionals handle your fire and smoke damage so we can get it done right the first time. 

Top Five for Fire Safety

9/6/2019 (Permalink)

fire preparation graphic It's always better to have a plan in place when it comes to fire safety.

When it comes to fires, you can never be too safe. 

It's fire season. The colder the weather becomes the more heater, stove, and other fires we see more and more of in this area. It's always better to have a plan and never need it, than to wish you had one in place. We are bringing you safety tips to keep your family safe when a fire could occur in your home: 

  1. Think safety first.
  2. Have a pre-planned escape route.
  3. Talk to your insurance agent to ensure proper coverage.
  4.  Take inventory of your personal belongings using your smart phone or video camera and back it up to the cloud.
  5. Plan a meeting destination.

Keep your local SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties in mind for your fire damages. 

7 Reasons Why SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is the Restoration vendor for you

8/30/2019 (Permalink)

before and after photos of water damage with hardwood flooring Let SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties make your water damages "Like it never even happened."

There are many reasons why SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is the restoration company for your family. 

For one, we reduce water damage loss expense during emergency mitigation. During our 1-4-8 response times, we can dramatically reduce the loss with fast and effective response. 

1- One hour someone from our office will be in contact with you. 

4- In four hours, we are on-site to begin mitigation services. 

8- In eight hours, we have preliminary report for your claims representative.

Do not let your water damage, be someone's second stop of the day. We want to make sure your water damage is taken care of and is the utmost importance. 

Let us make your water damages "Like it never even happened." Stay tuned for the other 6 reasons that we are here to help!

Sewage Damage: The Damages can Add Up

8/21/2019 (Permalink)

moldy drain in a basement bathroom SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is available 24/7/365. We are here to help with your biohazard in your basement or garage

Fall and winter seasons bring rain, storms, and other disasters to your area. If you have a home with a basement, make sure it's protected.

The last thing any homeowner needs is a flooded basement, by even a few inches. When a sewage disaster strikes from a rain storm a combination of water and sewage can seep through the foundation of your home. 

Here are a few examples of basement flooding emergencies:

  • personal property loss or damage
  • mold growth
  • biohazard damages (which can add up)
  • water damages

When emergency disasters occur in your home, BE READY! Have a plan in place and have your local restoration company number ready.

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is available 24/7/365. We are here for you. Call us today 859-623-0000.

The Calm Before Winter Storm: Cleaning Specials

8/14/2019 (Permalink)

We all know about spring cleaning but what about fall tidying? 

It's almost time for the snow to hit the ground, and we want your homes to be clean. We are offering a special right now through the month of august for HVAC, Carpet, and Upholstery. Make room for the fall leaves and the winter snow by taking advantage of our 15% residential special.

Realtors: now is the time to take advantage of our special for those fall home tours. When buying or selling a home: clean homes sell faster. 

Residents and real estate agents of Madison, Rockcastle, Garrard, & Lincoln Counties don’t let your house or business go without a SERVPRO clean treatment!

(Call our office for commercial pricing today, we are here to help.)

859-623-0000

With SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties: Keep Your Business Going

8/14/2019 (Permalink)

When a business experiences water or fire damages, it is normal to be concerned about business interruption: you can lose money, customers are not happy, and employees can lose their jobs. 

How does the office continuing operating?  What happens to inventory?  Is the business able to continue servicing customers?

These are valid concerns for business owners and employees at the business. At SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties our main concern is keeping your business running while we clean up the damages. We can take care of your emergencies without interrupting your customers and business. 

When damage affects your business, trust your local restoration company SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties to keep your operations running, your customers happy, and your employees employed. We are here to help at 859-623-0000.

Water heater Busted

8/14/2019 (Permalink)

One of our customers called in with a busted water heater. 

The water heater sat between two bedrooms. The water seeped into the carpets and the sub-flooring. The drywall was impacted, as was the supply closet. The customer did not know what step to take next. They called us first and we responded within hours. 

We get calls like this on the daily. We are prepared and on-call on the nights and weekends to take calls like this to help our customers to the highest degree during their times of need.

This customer had to have entire new floors, drywall, and a new water heater. Thankfully, they called SERVPRO® Madison, Rockcastle, Garrard, & Lincoln Counties and we helped the day of the damages so their home could be repaired. 

Water Safety at Home

8/7/2019 (Permalink)

We are no strangers to water in our line of business, but water can do more damage than just ruining the carpet in your home. We always give you tips on how to prevent water damage or how to work around water damage, but what should you do when the water is there on purpose and you have little ones around?


Water safety is a staple for summers around pools, lakes, and the ocean for families with little ones. Here are some water safety tips for at home to practice with your family: 

  1. Never leave your child unattended around water. Babies can drown in as little as one inch of water.
  2. Watch kids when they are in or around water, without being distracted. Keep young children within arm’s reach of an adult.
  3. Once bath time is over, immediately drain the tub.
  4. Empty buckets, containers and kiddie pools immediately after use. Store them upside down so they don't collect water.
  5. Close toilet lids and use toilet seat locks to prevent drowning.
  6. Keep doors to bathrooms and laundry rooms closed and even consider locks.

When it comes to swimming there are even more in-depth tips to follow:

  1. Watch kids when they are in or around water, without being distracted. Keep young children within arm’s reach of an adult. Make sure older children swim with a partner every time.
  2. When children are swimming and there are several adults present, make sure kids are actively supervised at all times by choosing a Water Watcher. 
  3. Install fences around home pools. A pool fence should surround all sides of the pool and be at least four feet tall with self-closing and self-latching gates.
  4. Teach children how to swim. Every child is different, so enroll children in swim lessons when they are ready. Consider their age, development and how often they are around water.
  5. Make sure kids learn how to swim and have water skills. 

Learn CPR. It's as simple as that to help someone in need around a water emergency.

Keep these tips in mind the next time your family has a pool day or even when it's just bath time. 

Soft Contents for Fire Damage

7/26/2019 (Permalink)

Fire damage occurs at anytime day or night. When fire damage occurs, it doesn't just ruin the structural parts of your home. The contents of your home can be one of the main aspects ruined. 

Fire damage can occur from a microwave to a overheated space heater, but the real damage occurs because of the smoke damage. 

Richmond, Berea, Irvine, Waco, McKee, and surrounding areas: when fire damage occurs and ruins your contents know your local company to call. 

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties has the tools available to help clean up your contents. We have machines and trained technicians to clean your soft contents damages. 

We take clothes, shoes, hats, children's toys, memorabilia, and much more to our warehouse where a team of certified soft contents technicians take special care of your beloved items. 

All is not lost in a fire if we can help it!