Recent Posts

Water Damage during Winter Time Equals Frozen Pipes

1/21/2019 (Permalink)

The winter season is here and it brings all the bad weather with it. Unfortunately, another aspect of cold weather is frozen pipes. 

Frozen pipes can cause more damage in your home than you think. Here are a few tips to get your home ready for frozen pipes this winter: 

1. Check sprinkler and irrigation system and make sure everything is turned off. 

2. Identify your home's freezing points. Check for areas such as crawl spaces, unheated rooms, basements, garages, and exterior walls that would be more prone to freezing. 

3. Know how to shut off your water: Locate the main water shut-off and hang a tag from it. 

4. Strengthen your home by eliminating sources of cold air near water lines. 

5. Protect your pipes: when pipes are exposed make sure to wrap them with insulation or heat tape (even fabric, towels, or newspaper can help)!

When frozen pipes warm up and leave a mess in your home, call the heroes today SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties at 859-623-0000.

Water or fire damage and no way to pay?

12/6/2018 (Permalink)

What happens when you have an emergency water or fire damage, with no insurance claim or a too high deductible, to pay for it? 

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties offers financing. We have a financing program to help you out in your time of need. 

We know that your deductible could be high, your insurance might not cover this claim, or you could want to keep your rates down and not file a claim at all. 

Now is the time to call us! 

We have this option available because we know our customers need us and emergencies do not wait for finances to be perfect. The longer a water damage sits, the worse the damage. We want you to be able to act fast. We know that when disaster strikes it may not fit your timeline to wait on money from somewhere else. That's why we want to put our customers first and give them a variety of options for payment. 

We are here to help! We have partnered with Blue Sky to help you and financial needs. Call our offices today to get more information on our financing options. 

My home is flooded; what does SERVPRO do?

11/19/2018 (Permalink)

We get a lot of calls when someone's home has been damaged by water. One of their first questions is: What will you do when you arrive at my home?

We are here to answer that question for you. We have a certain SERVPRO standard of how we handle a water loss. We want to make sure you are safe first and foremost, and then we bring in our nine steps to make sure your home is restored with the proper procedures. 

First, we identify the source/type of water. This can depends on a variety of elements: drywall, ceilings, flooring, and class type. 

We scope your home and take-in the extent of the damage. 

We make sure to perform emergency water extraction if necessary and move or block furniture. We also inspect carpet pads and carpets. We apply the necessary disinfectants and utilize advanced drying equipment. 

We always dispose of appropriate contents to make sure your home is left "Like it never even happened." 

Water Damage Tools: SERVPRO is to the rescue.

11/13/2018 (Permalink)

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties has a variety of tools and ideas on how to help you with your home or business water damage. 

We have many different tools and equipment to handle each individual job.  

In the photo, our owner is demonstrating how this tool works to our marketing representative.

The first thing to determine what's causing the damage is to figure out what's leaking. 

Then we look for visual signs like swollen base boards. After that we then bring in the equipment to confirm the affected areas.

Once the estimate and approvals are given, we then begin work to fix the damage from getting worse. 

Affected areas are dried out. If that fixes the issue our job is complete, otherwise our team will remove materials damaged beyond repair. 

Residents of Richmond, Mt. Vernon, Lancaster, and Berea: SERVPRO is here to help!

KSPMA is here --SERVPRO is here to help

11/13/2018 (Permalink)

Here at SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties we value our educational facilities. One of our favorite events of the year is the Kentucky School Plant Management Association (KSPMA). 

This event has over 300 attendees and over 21 breakout sessions, not to mention the hundreds of vendors. We are the only restoration company to attend and we value the time we spend with the best of the best in facilities and education.

This year SERVPRO has partnered with another SERVPRO to bring you games, prizes, and lots of SERVPRO merch. We have spent the last two days teaching all of the superintendents, facilities directors, and other educational staff about what we can help with when it comes to minor and major disasters in the restoration field.

We want our schools to know that if they have a water or fire damages, along with other cleaning needs --we are here to help!

Commercial call: We have a solution for that!

11/6/2018 (Permalink)

Has your business ever been impacted by water, smoke, fire, or any other type of emergency damage situation? 

If the answer is yes, or you own a business and want to prevent any of those things mentioned above from happening to your business, keep reading. 

Here at SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties we have a 1-4-8 policy that we enforce to help you keep your business up and running in the most efficient way possible. 

If you call during regular business hours, you will receive an immediate response

If you call after hours, our 1-4-8 protocol works as follows:

  • Within 1 hour: Within an hour, you will have been contacted by a SERVPRO staff member, gathering information and details to start the project.
  • Within 4 hours: A crew will arrive at your home to start Emergency Services.  
  • Within 8 hours: We will contact and update your insurance company to give an initial update and progress of your job.

In the event of an emergency, call your local SERVPRO experts at 859-623-0000.

Why SERVPRO?

11/2/2018 (Permalink)

Why SERVPRO Why SERVPRO? We have a 1-4-8 rule so that we can get to you sooner!

Many people ask us when we are out on the field: Why SERVPRO? 

We have a lot of aspects that other restoration companies just do not posses.

When it comes to residential: 

We are faster to any size disaster, we have certified trained technicians, we have financing, and we have the ability to work with your insurance company. We put our customers needs first to make sure you get the best service possible. 

Large Loss: 

Because we have over 1,700 franchises we have the ability to handle big jobs. We can pull our resources and get our other SERVPRO friends from all over the country to help us. We also travel to other areas during times of disasters. We want to make our customers disasters at home "Like it never even happened." 

Community Involvement

11/2/2018 (Permalink)

Why SERVPRO Community Involvement The winning pumpkin from the Garrard County Fiscal Court Office.

Every year SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties creates a Facebook contest called #SERVPROSpooksItForward. Our clients are offered pumpkins to decorate and we put them on our social media --the pumpkin with the most likes wins!

But, that's not all. 

The winning pumpkin's office not only gets a free lunch, but they get $200 donated on behalf of SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties to the charity of their choice. We have given to animal shelters, children's funds, food banks, and many others over the years. 

This year our winner wanted to donate money to the local park for special needs children to have specialized equipment. 

We love our pumpkin decorating contest and we love giving back to our local communities even more! 

Do you know which appliances cause water damage in your home?

10/11/2018 (Permalink)

No one wants to wake up to water damage in their home. It's never a pleasant experience to see your dishwasher has flooded your kitchen, or your air conditioner has leaked. 

Sometimes, you may not even know these appliances could cause such huge water damages. Here are some more household appliances that are a water damage waiting to happen: 

  • Hot Water Heater-it's one of the top five sources and a yearly inspection by a professional can take that percentage down. 
  • Air conditioner- have a professional install a drain pipe to keep water damage at bay.
  • Washing machine- if there is a leak that is a sure sign for future damage. Replace your hose every five to help prevent this situation. 
  • Refrigerator- the defrost drain can have a leak or clog so it's best to flush the drain with hot water. 
  • Dishwasher- adding too much detergent and having a dishwasher over 9 years old can cause it too overflow. 

We hope you don't have a water damage, but if you do call SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties today. We are certified and have water restoration trained technicians who are here to help!

Fire Damage-- The Issues Facing Homes Today

10/2/2018 (Permalink)

Fire Damage Fire Damage-- The Issues Facing Homes Today This is the middle of the cleaning process after a smoke and fire damage occurred in this residential home.

According to the National Fire Protection Agency (NFPA)

  • In 2011-2015, U.S. fire departments responded to an estimated average of 170,200 home structure fires that involved cooking equipment per year. Almost half (47%) of reported home structure fires were caused by cooking.
  • Ranges or cooktops, with or without ovens, accounted for the majority (62%) of home cooking fire incidents and even larger shares of civilian deaths (87%).Unattended cooking was by far the leading contributing factor in these fires and fire deaths.
  • More than half (55%) of reported non-fatal home cooking fire injuries occurred when the victims tried to fight the fire themselves.

If you have questions about fire, smoke, or soot damage --call SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties at 859-623-0000.