Recent Posts

HIPAA for the Business Associates Certified

3/24/2020 (Permalink)

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties wants to make sure we take care of all of our customers. We make sure we put in special time to get training and certifications to do just that. 

Marketing Manager Dustin Maynard has taken special care to get certified to help even more customers. He recently became HIPAA for the Business Associates certified. He took the time to learn and be tested on how to help clients that pertain to hospital/commercial grade buildings. 

Our team wants to be able to help all types of customers. We can now help hospitals during their times of need with even more care.

Call SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties at 859-623-0000 to see how we can help with hospital/commercial cleaning and disinfecting emergencies. 

Another day, another quarantine project: Before the Storm, Prepare Your Yard

3/24/2020 (Permalink)

Before the Storm, Prepare your Yard

During these uncertain days, it is always best to keep busy. There are several different projects you can take part of to pass the time and improve your home. 

Before the spring storms start brewing, here are a few tips to look into to improve your yard and help lessen the chances of getting water or storm damage in your yard. 

1. Roof and Gutter Changes

One of the easiest fixes for excess water pooling around the home involves proper roof and gutter maintenance. If shingles are in disrepair or the gutters are clogged, this can prevent water from flowing cleanly off the roof and through the downspout during a rain storm. This means that rain can spill directly down near the house and seep into the foundation, basement, and crawlspace. The best way to help keep your yard safe is to do maintenance checks on these spots in your yard.

2. Soil Control

If you notice outside flooding or any type of pooling, purchase additional topsoil or gravel to change the grade of your yard at that location by simply filling in the hole. If the water flow is excessive, it may be beneficial to dig a shallow drainage canal instead, bordered by slightly raised land on either side. 

3. Surface Materials

Consider different ground materials over others depending on the protection you want in your yard.. If you have clay or silt soil, you may have noticed that running water tends to erode channels in your yard and prevent grass from growing in some locations. 

Many outside flooding issues can be resolved with minor alterations to existing lawn and garden practices. Observe how water tends to flow through your property and make corresponding landscaping adjustments.

In addition, should your yard issues create a water damage in your basement or garage --call your local SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties today.

Infection Control and Risk Management

3/23/2020 (Permalink)

man with white paper Marketing Manger Dustin Maynard with his certificate for Infection Control and Risk Management

Infection Control and Risk Management 

Our marketing manager recently completed an online course for Infection Control and Risk Management. This course helps educate our team on how to keep patient safety at the forefront of anything we clean. We are taking several other online courses to help during this viral pathogen outbreak. We want to be ready for whatever happens. Our proactive cleaning measures are further certified by these certifications. 

During the times of uncertainty, our team has taken extra steps to help our customers stay safe. We are working in several different commercial spaces during the viral pathogen proactive cleaning. Our team is ready to help customers by continuing our education with different certification such as this one. 

If you need proactive cleaning, call our local offices today. SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is here to help! Call our offices at 859-623-0000.

Get your Soft Contents on the right track

3/22/2020 (Permalink)


Have you ever wondered what happens when your beloved items have fire, smoke, or soot damage? Who do you call? How can you trust them with your child’s favorite stuffed toy, or the upholstery on a pillow your grandmother made for you?

SERVPRO of Madison, Rockcastle, Garrard, & Lincoln Counties Esporta system. The Esporta is a soft contents machine that helps clean your soft contents when they are damaged by soot and smoke. We take damaged goods and make them “Like it never even happened.”

The Production Manager of our soft contents department, Kenny Davis, has been in the restoration industry for over twenty years. He has been with SERVPRO of Madison, Rockcastle, Garrard, & Lincoln Counties for over 6 years. He handles your items as he would his own. He trains his team rigorously on the Esporta, and he has even trained other Esporta teams from all over the U.S.

We know it is hard to trust your beloved items with just anyone. Our team is highly trained, and trust Kenny will get your damaged items back to "Like it never even happened." We are here to help! 

Call us today at (859) 623-0000.

What comes after the storm?

3/19/2020 (Permalink)

After the Storm

When a storm hits your town or your home/business, the storm damage is the first concern. It makes sense to worry in the beginning about torn roofs, debris damage, water mitigation, and more. 

When the storm is over, there are other concerns that deserve to be met: mold damage. 

Water can leave mold damage after only 72 hours of being left. Sometimes in storm situations, water is not found until three or more days. Mold has already set-in at that point. When considering mold, here are a few different odors that can point you in the direction of where, why, and how: 

1. Dry the Flooded Area

Any standing water will need to be removed via sump pump first. For the remaining dampness, professionals will bring in heavy-duty floor fans to promote air circulation. Dehumidifiers can also help with removing moisture from the air. 

2. Take Note of Lingering Odors

We remove some carpets, drywall, and flooring that are too damaged to remediated. This should help with getting rid of some of the odor, but you need to pay attention after the crew leaves because certain smells may remain. We can provide ozone machines (if you can be out of the house) and other odor fighting remedies. In the event nothing else works, you should contact SERVPRO of Madison, Rockcastle, Garrard, & Lincoln Counties to test for mold in certain areas of your home/business.

3. Overall Air Quality

Indoor air quality is critical to people’s well-being. You should replace furnace and air filters once every three months. It may also be good to acquire a high-efficiency particulate air filter to remove substances that entered the air through flood water. Mold growth can lead to serious health complications, so if people in your commercial building smell something, it is important to act.

It's always smart to have a professional come in to look at an odor that will not quite go away. Call us at 859-623-0000 to do mold testing for your home or business with odor issues. 

SERVPRO helps during spread of Viral Pathogens

3/17/2020 (Permalink)

white text on an image of a restaurant We are #HeretoHelp at 859-623-0000.

During this time of uncertainty several commercial spaces have insisted SERVPRO of Madison, Rockcastle, Garrard, & Lincoln Counties to help stop the spread of viral pathogens. This is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.Everyone is concerned over the COVID-19 germs and with good reason. Businesses want to keep their customers and employees safe during this pandemic. Our team has been trained and is ready to help our community. 

This weekend our team assisted the Madison County Public Libraries-- Richmond and Berea with proactively cleaning their spaces to help beat the spread of viral pathogens. It puts the Kentucky community at ease when there are steps being taken to insure the safety and health of the citizens of the area. 

We are #HeretoHelp at 859-623-0000.

Specialized Products for Viral Pathogen Sprays at Churches and Gyms

3/17/2020 (Permalink)

man in personal protective equipment spraying a gym with a disinfectant Kentucky is being hit like the rest of the world by COVID-19. Although, there is nothing to kill this particular strain coronavirus --we can take prec

Kentucky is being hit like the rest of the world by COVID-19. Although, there is nothing to kill this particular strain coronavirus --we can take precautions. 

Two commercial buildings in our industrial areas of Richmond, Kentucky have taken some steps to stop the spread of germs. Edge Body Bootcamp and Eastside Baptist Church's Learning Center took a proactive approach to have us come clean today to help minimize the transmission of emerging viral pathogens in their buildings. We are here to help our community as partners to help ease the minds of the citizens in our local communities. 

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Madison, Rockcastle, Garrard, & Lincoln Counties, 859-623-0000.

Fire Damage Cleaning and Beyond

3/3/2020 (Permalink)

basketballs with smoke damage on them Trust us with your Before/Afters!

Most know that we cleanup fire damage. We even cleanup soot and smoke damage that is created from fire damage in homes and commercial buildings. 

Not only do we floor to ceiling cleans on a fire damage, but we also take care of the contents within the home that was impacted by the soot or smoke. 

These basketballs were brought in by a customer who had a small smoke damage in his home. These priceless personal possessions needed some SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties TLC. Our contents cleaning technicians worked on these basketballs for several days. Not only did they come clean, but our customer said they were like new. Our customer was impressed enough to recommend us to another friend. 

Trust us with your contents cleaning, because we can make it "Like it never even happened." 

Commercial for the Madison, Rockcastle, Garrard, and Lincoln Counties Area

3/3/2020 (Permalink)

wet flooring with green equipment Do you have commercial water damages?

Do you have commercial water damages? 

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties can help you with your commercial damages too. 

Recently, we had a water damage in a commercial building when a forklift hit a water pipe and caused it to burst. The entire building was filled with several inches of water. 

The building owner called our offices in Berea.

The photo to the right shows that our office can handle large water damages. This is a before photo of the building that showed the water spots on the floor with the larger equipment. We have equipment that ranges from handling a few spots of water to several inches. 

No job is too big or too small for our water damage mitigation services. Call us today for an estimate to see how we can clean up your water damage. 

Water Damage Can Come From Anywhere

2/10/2020 (Permalink)

equipment in an office with boards cut Call our office today at 859-623-0000 to setup an appointment with our team.

Water, flood, and storm damage can occur at any moment in a home from a variety of sources. 

Homeowners or renters in Richmond, Berea, Lancaster, Stanford, and Waco may need our help to extract thousands of gallons of water from an unattended broken water line or an intrusion of overflowed water. Our pump trucks can remove water, even when disposal requires government designated locations. 

Removing standing water, followed by smaller units that use either suction, heat, directed air, or a combination restore your home to a healthy dry condition quickly. As the indoor environment dries, many pathogens die off and no longer pose a threat to people. As we clean your home, any remaining microorganisms still present become trapped in our cleaning cloths.  We want to return your home to preloss condition, so the water damage does not hurt your family. 

Once we get your home back after water damage --we can help with the reconstruction side too. SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties subcontractors have training that teaches them not only what to do to restore your home, but also the order in which to take these steps. 

Our Reconstruction Manager can speak with you about what your insurance covers or if you need to use one of our financing options. We want to take your home back to "Like it never even happened." 

Call our office today at 859-623-0000 to setup an appointment with our team.