Recent Posts

Water Damage Can Come From Anywhere

2/10/2020 (Permalink)

equipment in an office with boards cut Call our office today at 859-623-0000 to setup an appointment with our team.

Water, flood, and storm damage can occur at any moment in a home from a variety of sources. 

Homeowners or renters in Richmond, Berea, Lancaster, Stanford, and Waco may need our help to extract thousands of gallons of water from an unattended broken water line or an intrusion of overflowed water. Our pump trucks can remove water, even when disposal requires government designated locations. 

Removing standing water, followed by smaller units that use either suction, heat, directed air, or a combination restore your home to a healthy dry condition quickly. As the indoor environment dries, many pathogens die off and no longer pose a threat to people. As we clean your home, any remaining microorganisms still present become trapped in our cleaning cloths.  We want to return your home to preloss condition, so the water damage does not hurt your family. 

Once we get your home back after water damage --we can help with the reconstruction side too. SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties subcontractors have training that teaches them not only what to do to restore your home, but also the order in which to take these steps. 

Our Reconstruction Manager can speak with you about what your insurance covers or if you need to use one of our financing options. We want to take your home back to "Like it never even happened." 

Call our office today at 859-623-0000 to setup an appointment with our team.

Reconstruction Tips from our Reconstruction Manager

1/9/2020 (Permalink)

green truck with two men unloading equipment We are faster to any size disaster, so if you need SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties --call us today!

Having trouble with a drafty house this winter? 

Heating costs can throw a wrench into your winter budget. But you can limit the losses by addressing the gaps, cracks and waste that drive up fuel costs.

Follow these 5 tips to help get your winter budget back on track:

  1. Install weatherstripping--Seal a drafty door by installing foam or felt weatherstripping inside the door frame.
  2. Install a door sweep--A sweep is a flexible piece of rubber or plastic that's held to the door's lower edge by a strip of aluminum.
  3. Seal attic air leaks--Pull back attic insulation to find and seal cutouts in drywall for electrical fixtures, pipes, fans and outlets
  4. Use your window coverings: shades and drapes can conserve heat at night.

If you want to take it a step further, add attic insulation.

And replace your furnace filters monthly.

And, lastly --Grab a tube of caulk, a can of spray foam gap-sealer, a pencil and notepad, so you can plug those household leaks on your own.

We hope you have considered these five tips to help make your home more winter friendly. 

Remember, if you need help this winter season with reconstruction needs our team has you covered. We offer financing to help you with your home remodels and construction needs.

Frozen Pipes Season is Here: Tips to Prevent

1/9/2020 (Permalink)

a house in the winter time with words and an orange logo house Let SERVPRO help you this winter!

Frozen pipes season is upon us. The weather is turning bitter and it's time to protect your home from damages. 

Why are frozen pipes such a big deal? As the water that is left in your pipes freeze the water expands, which will thaw once the temperature reaches above freezing again. The buildup of the water can cause pipes to crack and break, damaging your home with a water damage. 

There are simple and inexpensive ways to prevent this from happening. 

Check out these tips to keep your home free from water damage this winter season: 

1. Keep the heat on (use precaution when using space heaters, but they help to prevent pipes from freezing)

2.Apply heating tape

3. Add extra insulation to your pipes

4. Keep your cabinets open with pipes exposed underneath

5. Allow the faucet to drip, because running water relieves pressure in the system. 

If pipes freeze and burst, it can cause a lot of water damage to the property and to their possessions. If you have water damage from burst pipes, call us today. We are here to help residents of Richmond, Irvine, Stanton, Waco, Berea, and many more areas surrounding Madison, Rockcastle, Garrard, & Lincoln Counties. 

Cleaning Before and After the Holidays

12/5/2019 (Permalink)

sprinkles of paper on the blue floor Call us for all of your cleaning needs this holiday season at 859-623-0000.

Cleaning for the Holidays 

Prepping your home for holiday parties or overnight guests can be hectic. If you have time to set aside for a deep clean, here are a few tips: 

1. Wash windows and vacuum window screens.

2. Damp-mop baseboards.

3. Launder and press window and shower curtains.

4. Launder bedspreads if needed.

5. Deep-clean bathrooms and medicine cabinets (yes, people will look).

6. Straighten bedrooms; remove clutter and donate or store out of sight.

If you do not have the time to create a list and check it twice, call us! Between the Christmas plays, cookie decorating, present wrapping, and other holiday events we know you probably don't have time for those extra messes in your home. We offer deep cleans for those busy families on the go!

Once the guests have left for the holiday season you can call SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties to help with those holidays spills and messes too. 

Seven Steps to Avoid Costly Repairs to Your HVAC System during the Winter Season

11/29/2019 (Permalink)

infographic with snowflakes and tips in green and orange Call us at 859-623-0000!

Winter Season Projects 

When winter rolls around it is tempting to burrow inside and wait until it's above 70 to do anything outside or inside with your home. But, before you take to the couch, check your HVAC unit. HVAC repairs can be expensive --we have a few tips to help maintain your HVAC unit during these long, winter months. Here are seven steps to help avoid costly repairs down the road: 

  1. Have your air conditioner's pressure checked.
  2. Clean filters and units.
  3. Replace air filters.

  4. Test your thermostat.

  5. Check for leaky doors and windows.

  6. Check your carbon monoxide detector, and change the batteries.

  7. Have your ducts cleaned by SERVPRO!

    We are here to help for your HVAC cleaning needs. We can make dust mites, "Like it never even happened."

We are Here to Help even before we Arrive

11/4/2019 (Permalink)

little boy overflows toilet Call us today during these busy times. We are here to help through the holiday season 24/7.

When you have a water or fire damage in your home, it can be overwhelming. Here are a few steps to take before we arrive. 

We know this can be an overwhelming process, here is what to do until help arrives:

  • Make sure the water source is turned off.
  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

We are here to help when you need us most --we do not want you to be stressed during this holiday season. Let us take the stressful time during you water damages.

Wine not choose SERVPRO this Thanksgiving

11/1/2019 (Permalink)

spilled wine glass on a white carpet Give us a call at 859-623-0000.

It's that time of year again when the holidays roll around and your home becomes a swinging door for family and friends. 

When your family and friends are going in and out of your home these next few months, keep SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties in mind. 

We know that aunt Linda has had her 5th glass of wine and it's only a matter of time before that red wine stains your white carpet or white couch. 

You may not realize that we not only clean up water and fire damage, but we clean carpets, upholstery, and HVAC. Our trained hero technicians know all the right techniques to clean up any stains and spots on your home furniture.

Do not throw out your stained couch or get frustrated trying to clean your carpets on your own. Call us today. We are local in your area and we can clean it before your the next round of holiday guests pulls into your driveway. 

Clogged Toilet Water Damage

10/30/2019 (Permalink)

a toilet paper roll inside of a house with a servpro logo beside it Don't let a clogged toilet get you down. Call us today!

The worst thing that can happen after a long day of work is to go home to a clogged toilet. After using the bathroom, you notice the water in the toilet is not draining like it's supposed too. 

If your toilet is overflowing, there are several steps you can take to stop the flooding and find the source of the problem.

If the toilet begins to overflow immediately after a flush, it’s likely that the toilet itself is clogged. First, stop the flow of water into the toilet to minimize flood damage. Remove the tank lid and press down on the flapper valve. This will prevent any more water from getting into the bowl. You want to make sure the water does not go over the sides. Once you’ve secured the flapper valve, lift the float that operates the tank fill valve to stop the tank from filling. Hold these in place for about a minute to cut off the toilet bowl water supply and allow the water level to return to normal.

If the water doesn’t start to go down, turn off the water valve behind the base of the toilet by turning it clockwise.

The next step--

Use a plunger to try to remove the blockage. 

If plunging and clearing the drain doesn’t stop the overflowing problem, you’ll have to take a look inside the toilet tank. If your toilet overflows even without flushing, it’s possible that the clog is somewhere else in a drainpipe, possibly your main drain or sewer line.

In this situation, running water from any other source in the house can’t escape and backflows to the lowest exit in the system--your toilet. If you have a private septic system, it’s possible that the septic tank is full.

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties do not clear out septic tanks, but we do aide in the process of cleaning bathrooms and other areas inside the home that were impacted by the overflow. 

Why SERVPRO? Marketing Team Gold

10/30/2019 (Permalink)

male employee with goatee in purple shirt Our marketing team has a success rate of 100%. We have a gold standard of team members.

Our marketing team has a success rate of 100%. We have a gold standard of team members. 

Our marketing team is headed up by Dustin Maynard. He is new to SERVPRO® of Madison, Rockcastle, Garrard, & Linconln Counties. 

He may be new to us, but he has a tenure of experience in customer service. Dustin is primarily focused on making sure our customers are satisfied with the quality of SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties. He wants to make sure every customer is heard. 

He heads up a marketing team with two other marketing representatives and a marketing coordinator. Dustin trains them daily on customer service and how to make sure our customers come first. 

We are so proud of our marketing team and their constant communication with customers and clients. We are there when emergencies happen and you need someone to walk you through the process. 

Our team is here for your water and fire damage emergencies: if your basement floods, or a heater turns over in your home, or when burst pipes season occurs. We are your hero team!

7 Reasons Why SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is the Restoration vendor for you- Training

10/28/2019 (Permalink)

a quote about learning being power Choose SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties to help your customers during their time of emergency.

Training gets Results…

FACT: Knowledge is Power!

We have resources for your agents and adjuster to learn a variety of ways to help their customers in their time of need. They can work with us to give their customers the best service possible. 

Advanced Restoration Training provides a foundation of knowledge-- enabling agents &
adjusters to understand, qualify, and communicate more effectively with
restoration vendors. Agents & Adjusters are given guidelines of when to restore and when to
replace structure and contents, therefore lowering adjusting and property claims loss expense.

In conjunction with our franchises nationwide, offers training programs at
your location. Your staff will learn the technical aspects of restoring a fire or water damage enabling them to make decisions about the
restorability of various materials and to choose
claims quickly and less expensively.

Choose SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties because then the training and knowledge gives you power for your customers.