Recent Water Damage Posts

The Water You Do Not See

2/22/2021 (Permalink)

Hidden Water Damage Issues

Have you ever walked into a room of your home and thought you smelled a musty or irritating odor? 

You couldn't quite put your finger on it, but you knew something was wrong in your home. 

There are areas in your home that can be signs of hidden water damage. 3 common issues are: 

  • Cracked shower tile 
  • Leaky seals at the base of the toilet 
  • Damaged or old caulking and grout 

If you think you have sneak water damage in your home, give us a call. Our reconstruction team can take a look and help you get your home back to "Like it never even happened." We know water damage, and we can help put your home back together after we work together to figure out your water damage needs.

Flooded Basement in Richmond, Kentucky

2/5/2021 (Permalink)

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties had a customer that lived in an apartment. Their child stuck something down the toilet and created an overflow of sewage. When a sewage damage happens in a home or apartment, or any home, it is classified as a category 3. With a category 3 water damage --carpets, contents, and other structure have to be removed, if impacted by the water damage. 

The carpet had to be removed in this apartment building, not only on the second floor where the damage occurred, but the first floor also had to have carpet and contents removed. The sewage overflowed enough that it went began to go through a small hole in the floor and carried down to the first floor apartment. 

This water damage took a few months to fully complete. Not only did we restore the property after water damage, but our reconstruction team had to rebuild drywall and baseboards. They also to remove and replace carpet, padding, and sub-floor. The customers were so happy when it was finally done. The facility manager said they would always trust us with their water and emergency damages.

When a water damage occurs in your home or business, day or not, give SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties a call at 859-623-0000.

Winter Weather

2/3/2021 (Permalink)

Winter weather is not going anywhere. We have several more weeks, if not months, of winter. 

Burst pipes season can still hit at anytime. When a pipe bursts anywhere in your home it can cause significant damages. There are ways to help protect your home. If you are going on a vacation during these months, it is definitely a recommendation to find someone to check on your home. Here's a reminder for how to keep your home safe during these times: 

  • Drip faucets in sinks and bathtubs
  • Keep cabinet doors open 
  • Cover outside water hoses 

We want you to keep your home safe during these colder temperatures. If you need help with a water damage, please call our offices today. If you have a late night or after hours on the weekends emergency water damage, remember we are here to help. 

Winter is Coming: Frozen Pipes and Kentucky Weather

1/4/2021 (Permalink)

Winter is Coming: 

Residents of Richmond, Berea, Waco, Irvine, Stanford, and Mt. Vernon: burst pipes season is upon us, and with Kentucky weather in the mix, anything can happen. Winter temperatures are going up and down and while that seems like a sure sign --you could still have burst pipes or even rain damage. There are ways to help provide your home with safety during these times:

  1. Clear Gutters. Your home's gutters help catch rainfall and ensure that it stays far away from the foundation of your home
  2. Check for Signs of Leakage
  3. Seal Windows and Doors
  4. Get Your Basement Inspected
  5. Prepare for Flooding

When it comes to burst pipes there are ways to help keep your home prepared: 

  • Drip faucets in sinks and bathtubs
  • Keep cabinet doors open 
  • Cover outside water hoses 

Call SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties when you need water damage restoration. This winter will sure to be something interesting if 2020 was anything to go by. Keep up to date on more happening with weather patterns and weather tips by reading our blog.

Water Heater Maintenance

10/28/2020 (Permalink)

Regular Maintenance

Water heaters should be maintained annually to prevent damage that could occur from buildup in the tank. Water heater damage when it leaks or causes other issues can be extensive in your home. The maintenance will include a water heater flush with a de-liming solution. This routine maintenance can extend the life of your unit as well as save on energy costs.

Other solutions?

  • Flushing your water heater is an easy process. Turn off the water heater and allow the water to cool.
  • Turn off the water supply and connect a hose to your tanks drain valve and lead it outside.
  • Open all the hot water faucets to allow for a faster drain. When the tank is empty, turn the cold water supply back on to flush out the sediment at the bottom.
  • When you reconnect everything, leave your hot water faucets open until water runs to prevent air from being trapped.

When to perform maintenance?

Your water heater should last between 8 and 12 years with regular attention and maintenance, depending on the usage and model. 

When you water heater is showing signs of wear, it's probably best to perform a few tune-ups.

Hidden Leaks: When, What, Where

8/21/2020 (Permalink)

water on the floor Hidden Leaks can give you major water damage--call us today!

Hidden Leaks in your Home

The problem with hidden leaks is just that-- they are hidden. When you suspect a hidden leak in your home there are several steps you can take to find them. Hidden leaks can not only cause water damage, but major frustration and can build up expensive repairs. 

How do you find leaks? 

There a few different ways to find leaks. You can search through different places in your house that you have had leaks before. But, there is an easier way. First, turn off your water meter. Your water meter can be located in a basement, garage, or even a spare bathroom at times. Record the number on the water meter, check back after the water meter has been turned off for several minutes and if the number has moved --there's a hidden leak. 

You can also call a plumber, if you have a hidden leak and they can locate it for you. Once you have located the hidden leak (by yourself or with the help of a professional), if it is not a quick fix, then it is time to call for a plumber. 

What to do if the leak has caused water damage?

If the leak has caused water damage in your home from small fixes to water damaged ceilings, tile, and flooring --it is time to call a water damage restoration company. 

Small leaks that have caused even a minor damage in your home can need checked for unseen water damage or possible mold growth. 

Our technicians can schedule an appointment to check your home with a moisture meter or mold testing. 

Call our offices today to see what we can do for your home. 

Water Damage to Richmond, KY Commercial Building -Part 1

8/13/2020 (Permalink)

We help with commercial water damages? 

The answer is, yes. We service commercial water damages in the area as well as residential services. Many do not know that we have the capacity to handle both types of emergency damages. 

In Richmond, last week a commercial building has a large water damage. There was standing water in an important building with a lot of documents and equipment. They needed service and fast. 

Our team of trained professionals came out to the water damage that day after they had loaded to truck with over 200 air movers (which is another word for fan). Not only was that not enough we had to bring over 200 more to make sure the area was properly dried. So overall, we had 400 fans, and that is not including dehumidifiers.

This type of project takes special attention, because we need to get this commercial business back up and running as efficiently and effectively as possible. We had a huge team come out to make sure this project was in tip-top shape.

Our customers were impressed with the work our team had completed in such a short amount of time.

We stand by our motto of getting to our customers faster and our 1-4-8 policy. 

When we say we are "ready for whatever," we mean it!  

Commercial Water Damage in Richmond, KY

7/21/2020 (Permalink)

wood floor that is wet Call us today for water damage clean-up in your Madison, Rockcastle, Garrard, & Lincoln Counties home.

My business has water damage!

When water damage occurs in your business, there are several reasons why panic sets in:

  • When can I open back up for business? 
  • How can I pay my employees? 
  • How much will this cost? 

What do I do? 

We are here to help!

Water damage occurred in a Richmond, Kentucky business this past week. A water heater busted one of the bathrooms, causing a flood throughout an entire property. The carpets, laminate, and more were impacted by the water. 

Our teams arrived on the scene first thing that morning. They began to use an extractor to suck up all the water from the rooms with minimal standing water. After that they sat equipment to begin drying. 

This business took several days to dry but were back open by the beginning of the next week. 

Not all water damages are the same, but your experience can be. 

Trust us with your water damages, we'll make them "Like it never even happened."

Water Damage in your Richmond, KY Basement

6/10/2020 (Permalink)

water stains on a carpet Call us today for your water damage needs -- 859-623-0000.

Flooded basements can cause severe water damage in your home. There are a number of reasons why your basement could be susceptible to flooding, including:

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • ...and many more

We know we say it often, but it really is so true that if flood water is not handled quickly and properly, it can jeopardize your health and safety. Standing water not handled right away can potentially cause even more severe damage to your home’s structure. The longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. Create a plan to help prevent flooded basements. Use the checklist above to figure out if you need to configure your home to better fight water damages. 

If water damage occurs and there's standing water in your flooded basement --call your local SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties. 

Flooded Building Creates Water Damage in Berea, KY

4/27/2020 (Permalink)

green pieces of equipment placed on floors Our equipment at the water damage that effected three different floors.

Buildings can flood anywhere and at anytime. A water break in a bathroom in the upstairs of a three story building flooded through three floors. 

The facility manager of the building knew to call SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties. The top floor had buckling wood flooring that had to be removed. Water sneaks underneath of material and can be even hiding from plain sight. The water went down the two floors and created flooding in the bathrooms below it. The carpet also got wet and had to have constant equipment for more than a week to dry out. 

The technicians take readings for the carpet and walls to make sure water that is "hiding" is not left behind for further damages. 

Trust the trained professionals to help you with your water damage. The manager of this building was happy he called us to make sure it was taken care of effectively and efficiently. 

Call us for your water damage today. We know how to handle flooded buildings. We will make your water damage "Like it never even happened." 

Water can Hide Anywhere: Crawl Space Water Damage

4/20/2020 (Permalink)

Wet Crawl Space Water Damage

Crawl spaces are often forgotten when it comes to water damage. If your home has a crawl space, an area that has limited height and is typically used for electrical wiring, this space is often fall victim to water damage. Crawl spaces can have moisture, standing water, or staining within the crawl space, which will alert you to the water damage within.

If this crawl space is underneath your floors, this is caused by water that has seeped into the foundation of the home. If this crawl space is in your attic, that means you likely have a leak in your roof somewhere.

Often times, your crawl space can flood from ground water and not enter your home if it's a small amount. It's always a good idea to check your crawl space periodically if there's been an uptake in rain and flooding in your area. 

If your crawl space does get water damage, call your local SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties today.

4 To Do’s When filling a Water Damage Claim

4/8/2020 (Permalink)

Here are a few tips on what to do when you are filing a water damage claim. It is always good to take extra steps when protecting your home and your family.

Prevent Additional Damage and Secure Valuables:

You have informed your insurance company of the disaster, now prevent additional damage to your property!  You may be advised to board up any broken doors or windows, tarp holes in your roof, turn off the water supply, remove excess water, etc. Also, remember to take your surviving valuables to a safe dry location to keep them in good condition.

Review your insurance policy:

Does homeowners insurance cover water damage? So many factors to look at, so you need to find out exactly what your own insurance policy covers. You may or may not have coverage for:

  • Floods
  • Sewer or drain backup
  • Accidental water damage from a heating or air conditioning system
  • Mold remediation
  • Restoration of water-damaged furnishings, electronics, and personal items

Review your existing policy carefully so that you can understand all the provisions and talk to your agent!

Record Proof of Water Damage

Take pictures and videos of your damaged property and preserve any broken parts that may have caused or allowed water damage to take place – this way, you will have indisputable evidence for your insurance claims. Have in mind that nothing should be thrown away and the scene should not be altered (as much as possible) until an adjuster comes to inspect the property.

Make a Detailed inventory about any Damaged Possessions

To get reimbursement for your damaged items, you will need a detailed inventory list stating the make and model number of every piece, its age and current condition, as well as the replacement cost and the actual cash value of individual items. Creating such a comprehensive inventory sheet is quite difficult and time-consuming, but is critical if you want to be paid for water-damaged contents.

If you have a water damage, call SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties today. We are here to help you. 

What NOT to Do When Filing Insurance Claim for Water Damage

4/8/2020 (Permalink)

We showed you in a recent post what to do when filing a water damage insurance claim, but here are a few tips on what NOT to do when filing a water damage insurance claim. Keep your home and family safe with these tips.

Throw Anything Away

DO NOT THROW ANYTHING AWAY you will need evidence for your water damage claims. If your policy states that the damaged property should be available for inspection at any time throughout the claim, so you should not throw away any damaged items until the insurance company has authorized this in writing. If you dispose of your “evidence” too early, you risk having these items denied coverage or not paid for.

You are also advised to keep any receipts, credit card statements, and bank statements concerning your property as they can also help you support your claim and prove the values of your damaged items.

Make Permanent Repairs before You Have Approval from the Insurance Company

Your insurance company will want to inspect your property in order to determine what repairs will be required and how much they are going to cost. If you start reconstruction works before the insurance company has approved them, you may not be paid for the repairs. Large insurance claims always take long to settle and involve a lot of negotiations, so you must be patient and prepared to wait until you are certain that the restoration costs will be duly covered.

Keep these tips in mind when you have a water damage --call us at SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties help clean up the water damage in your flooded home. 

How To Handle a Flooded Basement

3/31/2020 (Permalink)

One of the most dreaded things to happen when you turn on your light switch to head down the stairs to your basement is seeing water rising from the floor and headed up the walls. 

Whether your flooded basement is the result of torrential rain, a broken dam, or melting winter snows, the result is almost always the same: unwanted standing water. 

There are ways to get rid of the water that are better than others. These three tips will help keep your home safe even after the water has been cleaned up. Check these out below: 

1. Switch Off the Utilities

Make sure the electricity is turned off. Power usage and water can make for an unsafe situation. If you can't find out where to turn your water off in your home, call your local utility company to help out. 

2. Locate a Professional Team- like SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties 

Many people panic when they find their basement floor flooded with water, which is completely understandable. The loss of stored items, children’s bedrooms, or an extra living area with all the additional items is not desired when filled with water. Calling a local company to clean up your water ensures that it's done the right way the first time.  We can get there faster and create a plan to create a better situation for the water to damage less of your property.

3. Remove the Standing Water

The first thing the water damage team will typically do is remove the standing water and investigate for signs of structural damage. Water removal is important because standing water can:

  • Encourage mold growth
  • Cause foundation damage
  • Ruin walls and insulation

Once the water is gone, the team can begin cleaning and disinfecting the area, and, if needed, technicians can generally begin rebuilding the damaged areas.

Call your local SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties today. We are here to help 24/7 with your emergency water damages. 

Commercial for the Madison, Rockcastle, Garrard, and Lincoln Counties Area

3/3/2020 (Permalink)

wet flooring with green equipment Do you have commercial water damages?

Do you have commercial water damages? 

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties can help you with your commercial damages too. 

Recently, we had a water damage in a commercial building when a forklift hit a water pipe and caused it to burst. The entire building was filled with several inches of water. 

The building owner called our offices in Berea.

The photo to the right shows that our office can handle large water damages. This is a before photo of the building that showed the water spots on the floor with the larger equipment. We have equipment that ranges from handling a few spots of water to several inches. 

No job is too big or too small for our water damage mitigation services. Call us today for an estimate to see how we can clean up your water damage. 

Water Damage Can Come From Anywhere

2/10/2020 (Permalink)

equipment in an office with boards cut Call our office today at 859-623-0000 to setup an appointment with our team.

Water, flood, and storm damage can occur at any moment in a home from a variety of sources. 

Homeowners or renters in Richmond, Berea, Lancaster, Stanford, and Waco may need our help to extract thousands of gallons of water from an unattended broken water line or an intrusion of overflowed water. Our pump trucks can remove water, even when disposal requires government designated locations. 

Removing standing water, followed by smaller units that use either suction, heat, directed air, or a combination restore your home to a healthy dry condition quickly. As the indoor environment dries, many pathogens die off and no longer pose a threat to people. As we clean your home, any remaining microorganisms still present become trapped in our cleaning cloths.  We want to return your home to preloss condition, so the water damage does not hurt your family. 

Once we get your home back after water damage --we can help with the reconstruction side too. SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties subcontractors have training that teaches them not only what to do to restore your home, but also the order in which to take these steps. 

Our Reconstruction Manager can speak with you about what your insurance covers or if you need to use one of our financing options. We want to take your home back to "Like it never even happened." 

Call our office today at 859-623-0000 to setup an appointment with our team.

Frozen Pipes Season is Here: Tips to Prevent

1/9/2020 (Permalink)

a house in the winter time with words and an orange logo house Let SERVPRO help you this winter!

Frozen pipes season is upon us. The weather is turning bitter and it's time to protect your home from damages. 

Why are frozen pipes such a big deal? As the water that is left in your pipes freeze the water expands, which will thaw once the temperature reaches above freezing again. The buildup of the water can cause pipes to crack and break, damaging your home with a water damage. 

There are simple and inexpensive ways to prevent this from happening. 

Check out these tips to keep your home free from water damage this winter season: 

1. Keep the heat on (use precaution when using space heaters, but they help to prevent pipes from freezing)

2.Apply heating tape

3. Add extra insulation to your pipes

4. Keep your cabinets open with pipes exposed underneath

5. Allow the faucet to drip, because running water relieves pressure in the system. 

If pipes freeze and burst, it can cause a lot of water damage to the property and to their possessions. If you have water damage from burst pipes, call us today. We are here to help residents of Richmond, Irvine, Stanton, Waco, Berea, and many more areas surrounding Madison, Rockcastle, Garrard, & Lincoln Counties. 

Clogged Toilet Water Damage

10/30/2019 (Permalink)

a toilet paper roll inside of a house with a servpro logo beside it Don't let a clogged toilet get you down. Call us today!

The worst thing that can happen after a long day of work is to go home to a clogged toilet. After using the bathroom, you notice the water in the toilet is not draining like it's supposed too. 

If your toilet is overflowing, there are several steps you can take to stop the flooding and find the source of the problem.

If the toilet begins to overflow immediately after a flush, it’s likely that the toilet itself is clogged. First, stop the flow of water into the toilet to minimize flood damage. Remove the tank lid and press down on the flapper valve. This will prevent any more water from getting into the bowl. You want to make sure the water does not go over the sides. Once you’ve secured the flapper valve, lift the float that operates the tank fill valve to stop the tank from filling. Hold these in place for about a minute to cut off the toilet bowl water supply and allow the water level to return to normal.

If the water doesn’t start to go down, turn off the water valve behind the base of the toilet by turning it clockwise.

The next step--

Use a plunger to try to remove the blockage. 

If plunging and clearing the drain doesn’t stop the overflowing problem, you’ll have to take a look inside the toilet tank. If your toilet overflows even without flushing, it’s possible that the clog is somewhere else in a drainpipe, possibly your main drain or sewer line.

In this situation, running water from any other source in the house can’t escape and backflows to the lowest exit in the system--your toilet. If you have a private septic system, it’s possible that the septic tank is full.

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties do not clear out septic tanks, but we do aide in the process of cleaning bathrooms and other areas inside the home that were impacted by the overflow. 

7 Reasons Why SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is the Restoration vendor for you

8/30/2019 (Permalink)

before and after photos of water damage with hardwood flooring Let SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties make your water damages "Like it never even happened."

There are many reasons why SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is the restoration company for your family. 

For one, we reduce water damage loss expense during emergency mitigation. During our 1-4-8 response times, we can dramatically reduce the loss with fast and effective response. 

1- One hour someone from our office will be in contact with you. 

4- In four hours, we are on-site to begin mitigation services. 

8- In eight hours, we have preliminary report for your claims representative.

Do not let your water damage, be someone's second stop of the day. We want to make sure your water damage is taken care of and is the utmost importance. 

Let us make your water damages "Like it never even happened." Stay tuned for the other 6 reasons that we are here to help!

Water heater Busted

8/14/2019 (Permalink)

One of our customers called in with a busted water heater. 

The water heater sat between two bedrooms. The water seeped into the carpets and the sub-flooring. The drywall was impacted, as was the supply closet. The customer did not know what step to take next. They called us first and we responded within hours. 

We get calls like this on the daily. We are prepared and on-call on the nights and weekends to take calls like this to help our customers to the highest degree during their times of need.

This customer had to have entire new floors, drywall, and a new water heater. Thankfully, they called SERVPRO® Madison, Rockcastle, Garrard, & Lincoln Counties and we helped the day of the damages so their home could be repaired. 

Water Safety at Home

8/7/2019 (Permalink)

We are no strangers to water in our line of business, but water can do more damage than just ruining the carpet in your home. We always give you tips on how to prevent water damage or how to work around water damage, but what should you do when the water is there on purpose and you have little ones around?

Water safety is a staple for summers around pools, lakes, and the ocean for families with little ones. Here are some water safety tips for at home to practice with your family: 

  1. Never leave your child unattended around water. Babies can drown in as little as one inch of water.
  2. Watch kids when they are in or around water, without being distracted. Keep young children within arm’s reach of an adult.
  3. Once bath time is over, immediately drain the tub.
  4. Empty buckets, containers and kiddie pools immediately after use. Store them upside down so they don't collect water.
  5. Close toilet lids and use toilet seat locks to prevent drowning.
  6. Keep doors to bathrooms and laundry rooms closed and even consider locks.

When it comes to swimming there are even more in-depth tips to follow:

  1. Watch kids when they are in or around water, without being distracted. Keep young children within arm’s reach of an adult. Make sure older children swim with a partner every time.
  2. When children are swimming and there are several adults present, make sure kids are actively supervised at all times by choosing a Water Watcher. 
  3. Install fences around home pools. A pool fence should surround all sides of the pool and be at least four feet tall with self-closing and self-latching gates.
  4. Teach children how to swim. Every child is different, so enroll children in swim lessons when they are ready. Consider their age, development and how often they are around water.
  5. Make sure kids learn how to swim and have water skills. 

Learn CPR. It's as simple as that to help someone in need around a water emergency.

Keep these tips in mind the next time your family has a pool day or even when it's just bath time. 

Water Damage in Your Home: How much is that going to cost?

5/17/2019 (Permalink)

Water Damage Expenses

Water damage becomes more expensive the longer it sits in your home. Water damage that has been extracted immediately is usually much smaller on the expense scale. Here are a few situations that can make water damage more expensive: 

  • letting water damage sit longer than 24 hours
  • not calling a professional company to clean up the water and cleaning it up yourself 
  • not drying out the walls that have been impacted causing mold damage later on 
  • contents damage 
  • structural damage 
  • flooring damage for water damages in a high class, such as 2 or 3, that have to be replaced. 

Any of those scenarios listed above can cause water damage to be more expensive in your home or business. We want to keep costs low for you and your insurance company --call the professionals today to keep you from ending up on the list of the more expensive side of water damage cleanup. 

Is it time for a new Water Heater?

5/8/2019 (Permalink)

A water break can happen in a variety of ways in your home. A sump pump can fail, flooding can occur, but one of the most common is an old water heater. 

Water heaters are not meant to last a lifetime in a home. The corrosion will build up and damage the tank, which leads to leaking and water damage in your home. The best way to avoid having that water damage emergency is to set a replacement date before the first signs of trouble occur in your water heater. 

Many people do not know this, but water heaters should be inspected after ten years in use. Some customers even chose to replace their's sooner as to stay away from unforeseen damages. 

Water damage happens from time to time, but taking steps to stop them from occurring can make them less-likely in your home.

Spring is Here --Check Your Home

5/7/2019 (Permalink)

Springtime means Sump Pump Time

There are many ways that your home can fail you this spring when it comes to water damage. 

One of those is: sump pump failure. 

When your home is prone to flooding from time to time you are at risk and should get a sump pump installed. Most of the time these are highly efficient ways to stop water from accumulating before it can cause a lot of damage. 

In order to make sure your sump pump has not failed make sure you have it installed correctly, that it is plugged in, and powered. When checking the sump pump this spring make sure there are no stray debris to stop it from working properly. 

On another note, homeowners who have a washer in the basement should install a sump pump for any accidents or mechanical failures that may occur with the washing machine.

Sump pumps are great ways to stop water from damaging your home this spring. Be on the lookout for more tips to keep your home water resistant this spring.

Water Damage--Be Prepared with an Emergency Ready Profile

5/1/2019 (Permalink)

An Emergency Ready Profile or ERP is a way for you to get help quicker and easier. 

We have a Ready Plan App that is a tool for home and business owners, property managers, risk managers, and facility management to utilize for emergencies. 

This allows for us to collect critical facility information to help speed up response times for your convenience. 

Some of the lists of items included in your information are: 

Property Location

Property Details

Building Access

Utility Contacts and Shut Off

Emergency and Key Contacts 

Photos of important areas of the building 

Only you, us, and whomever you chose to be on the contact list for your building will know this information and have access to it. 

This creates a spot for damage logs and is in an app format for your smartphone. 

We want you to be ready when disaster comes your way. 

Water Resistant Flooring

4/4/2019 (Permalink)

After a water damage, most homeowners want a new flooring that "resists" water in the best possible way. No on wants more water damage after their first one has occurred. 

There is a product called, water core laminate hardwood that is a great start for new flooring. Even if you are not a fan of laminate, this looks realistic and is water "resistant.”

Most of the time, depending on the class of water, changing the flooring of a home after a water damage is prevalent. There's a variety to choose from when it comes to new flooring. This is a great option for kitchens and basements. 

This flooring will not hold up for flooding, but is still a good flooring product to have for spills and small leaks that may happen, or moisture in a basement.

Winter Isn't Over: Flooding and Burst Pipes Edition

2/12/2019 (Permalink)

Residents of Richmond, Berea, Waco, Irvine, Stanford, and Stanton: Even when winter seems like it's over, it's really not. Winter temperatures are going up and down and while that seems like a sure sign --you could still have burst pipes or even rain damage. If you keep an eye on temperatures to help prevent burst pipes --here's how you can help keep rain damage at bay:

  1. Clear Gutters. Your home's gutters help catch rainfall and ensure that it stays far away from the foundation of your home
  2. Check for Signs of Leakage
  3. Seal Windows and Doors
  4. Get Your Basement Inspected
  5. Prepare for Flooding

If flooding and burst pipes do occur in your basement or garage --call SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties. 

Water Damage Tools: SERVPRO is to the rescue.

11/13/2018 (Permalink)

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties has a variety of tools and ideas on how to help you with your home or business water damage. 

We have many different tools and equipment to handle each individual job.  

In the photo, our owner is demonstrating how this tool works to our marketing representative.

The first thing to determine what's causing the damage is to figure out what's leaking. 

Then we look for visual signs like swollen base boards. After that we then bring in the equipment to confirm the affected areas.

Once the estimate and approvals are given, we then begin work to fix the damage from getting worse. 

Affected areas are dried out. If that fixes the issue our job is complete, otherwise our team will remove materials damaged beyond repair. 

Residents of Richmond, Mt. Vernon, Lancaster, and Berea: SERVPRO is here to help!

Do you know which appliances cause water damage in your home?

10/11/2018 (Permalink)

No one wants to wake up to water damage in their home. It's never a pleasant experience to see your dishwasher has flooded your kitchen, or your air conditioner has leaked. 

Sometimes, you may not even know these appliances could cause such huge water damages. Here are some more household appliances that are a water damage waiting to happen: 

  • Hot Water Heater-it's one of the top five sources and a yearly inspection by a professional can take that percentage down. 
  • Air conditioner- have a professional install a drain pipe to keep water damage at bay.
  • Washing machine- if there is a leak that is a sure sign for future damage. Replace your hose every five to help prevent this situation. 
  • Refrigerator- the defrost drain can have a leak or clog so it's best to flush the drain with hot water. 
  • Dishwasher- adding too much detergent and having a dishwasher over 9 years old can cause it too overflow. 

We hope you don't have a water damage, but if you do call SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties today. We are certified and have water restoration trained technicians who are here to help!

Have a flooded basement? Here's what to do next...

8/24/2018 (Permalink)

Water damage requires a professional to make sure you steer clear of possible mold damage. SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties have Water Damage Restoration certified trained technicians to take care of your water damage. Here are some techniques you can use to make the process easier before we arrive:

  • Use wooden clothespins to hang up clothes, stuffed animals, and photographs that may have been impacted.
  • Make sure that furs and leather items dry separately and at room temperature.
  • Place aluminum foil or wood blocks between furniture and wet carpet.
  • Remove upholstery and cushions for drying.
  • Remove any excess water by mopping or blotting until we arrive.

Residents of Richmond, Berea, Mt. Vernon, and surrounding areas SERVPRO is ready for any size disaster. If your basement floods, call us at 859-623-0000.

IICRC Water Damage Restoration Technician (WRT) Courses

8/13/2018 (Permalink)

Morgan, our Marketing Rep, learning all about the best practices to clean up your water damage.

Our team recently went to Bowling Green, Kentucky for a three day course on becoming IICRC-accredited Water Damage Restoration Technician (WRT) certified. This course teaches basic education for technicians and other team members in the science and practice of water damage restoration. Our marketing team went to learn more ways to help our customers. Morgan, our Marketing Representative said: "I go out on the job frequently in my day to day work. I had training prior to this, so I knew all about what we do. This call took it to another level for me. I feel even more prepared to help our customers in their time of need." This course covered extraction, basic containment and basic mold procedures. Our team is back and ready to make your damages "Like it never even happened."

My pool is leaking --now what?

5/21/2018 (Permalink)

In our last blog, we mentioned ways to find out if you have a pool leak. If you read our former blog post and think that you may have a pool with a leak --then keep reading. 

There are possible ways to help fix your pool --if it has a vinyl liner. (We recommend only trying these tips if you feel confident in your handy man abilities.) 

Step 1: Never entirely drain a pool with a vinyl liner, as it could lead to drying and cracking later. 

Step 2: See if your pool comes with a vinyl repair kit. 

Step 3: Cut out the patch in a circle, and be sure to make it larger than the leaky spot.

Step 4: Cover the back of the circular patch with glue.

  • If you are not under water, apply the patch over the leak hole and apply pressure for 2 minutes.
  • If you leak is under water, fold the patch in half so that the glue will come in little contact with water. Apply pressure to the patch for 5 minutes.

Just keep swimming! 

Is the pool leaking?

5/14/2018 (Permalink)

It's time for splashing with your favorite pool toy, lathering on the sunscreen, and putting on your favorite sunglasses to head to the pool. 

We want your pool season to be fun and worry free. One thing that can put a damper on your pool season is a leaky pool. No one wants a damaged pool to ruin their summer fun. 

We have tips on how to fix and find a leak that may have sprung up in your pool this summer: 

  1. Place a 5-galloon bucket on the second step of your pool and use a marker to match the water level of your pool. 
  2. Turn off any pump or other device in the pool. 
  3. Wait about 24 hours and then return to check the status. If they both have gone down to the same level then you just have evaporation. 

But, if the pool level has gone down but the bucket has not, then you have a leak. 

  • Repeat the test for another 24 hours this time with the pump on. 

You'll know for sure if you have a leak, and check out our next blog to find out how to fix it. 

It's hot outside --grab a water game and hit the green!

5/9/2018 (Permalink)

Our marketing team at a local golf scramble in Berea, Kentucky talking to customers about our water damage services.

It's golf scramble season, and our marketing team has been planning away to make sure our customers have a great time on the green. 

Our team brings giveaways, games, and cool beverages to make the day go even better. Our marketing team uses this time to talk to our customers about the water damage services we provide for our customers. 

Take a look at some of the inside facts that the team discusses on a day out on the green:

  • We have a 1-4-8 rule that gets us to the customer faster.
  • We are open 24/7 -365. 
  • We are open on holidays! 
  • We are here to help with water, fire, or mold cleanup needs. 

We hope you don't need us, but if you do SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is here to help!

Call your local SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties today for your Water Damage!

5/1/2018 (Permalink)

SERVPRO is locally owned and operated water damage restoration company. But, there are many reasons to choose us for your water damage needs if you are in the Richmond, Berea, Irvine, Stanford, or Mt. Vernon area! 

We are IICRC Certified, so we have the top training to know how to take care of your water damage in the most professional way. 

We are ready for any emergency 24/7. Unlike a lot of restoration companies, SERVPRO is open 24/7 - 365 when you have an emergency! 

We have the most advanced technology and equipment. With over 50 years of experience, we make sure we have evolved to have the best equipment to help with your water damage needs!

Call SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties today at (859) 623-0000.

SERVPRO® is Ready, are YOU?

2/23/2018 (Permalink)

In the photo, Marketing Rep Morgan, is helping a business be prepared with an ERP. SERVPRO is here to help get you ready for any size disaster!

Here at SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties we stay prepared 24/7! We are here to help customers day or night. We know the importance of a readiness plan during an emergency event! During this time of the year, flooding and winter weather damages can take a toll on any family or business, which is why we offer year-round complimentary Emergency Readiness Profiles (ERP’s). Residents of Richmond, Berea, Stanford, Mt. Vernon, and Bryantsville --if you don’t have an ERP for your business yet, contact us at (859) 623-0000, and one of our Representatives will schedule one for you.

In the meantime, it’s important to know some tips to be prepared. The FEMA website has readiness tips to keep you safe before the flood or water damage occurs:

  • Know your flood risk and know local emergency plans.
  • Make an emergency plan with family or neighbors.
  • Keep an Emergency Preparedness Kit readily available.
  • Look into flood insurance in your area.
  • Be alert! Keep an eye on tv, radio, or other emergency update services.

Visit the FEMA website for more information. 

Residents of Richmond, Stanford, Mt. Vernon, & Berea: What to Do Until Help Arrives?

1/4/2018 (Permalink)

SERVPRO will be there long after the other guys have gone home! Call us 24/7, and we'll make that winter weather damage "Like it never even happened."

In this winter season that seems straight out of Elsa’s castle, we’ve got snow and ice galore. There’s no shortage of cold weather during this winter months. We know that you do all you can to prevent those freezing and bursting pipes, but just in case –we’ve got some tips on how to handle the water damage before help arrives! Below are some ways to lessen the damage and the shock:

  1. Safety First- If you don’t feel safe –get out!
  2. Make sure to SHUT OFF the main water valve immediately. (This may be a good time to locate it before this occurs)
  3. Do not use TV or Household appliances or turn on ceiling fixtures when there’s water present.
  4. Create a barrier between the soaked carpet and furniture, and place aluminum foil under upholstery and furniture. Make sure there’s no books or magazines on the floor!

And, remember to call SERVPRO, because we’re here 24/7! Let the premier professionals take care of your home!

SERVPRO’s 1-4-8 Plan: To Get Us to You Faster

11/27/2017 (Permalink)

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties has a 1-4-8 Response Guideline for Emergencies to help get us to you faster.  We know that time is precious, and we want to make sure we get to you as soon as possible.

1- Within one hour of a notice of your loss, a SERVPRO employee will contact you to arrange services and scopes.

4-  Within four hours of a loss, a SERVPRO professional will be on site to start mitigation services.

8-  Within eight business hours, a verbal briefing will be communicated to you by a SERVPRO professional.

We value your time and your well-being during a disaster. We are here to help when you need us. We want to make your water, fire, and mold damage “Like it never even happened.”

Residents of Madison, Rockcastle, Garrard, & Lincoln Counties: You Wake Up in Water –What do you do next? 

8/28/2017 (Permalink)

A homeowner or business owner’s worst nightmare is waking up or walking into standing water. It’s a sure-fire way to ruin even the best of days. SERVPRO is here to help when water or flood damage occurs. We get there as quickly as we can, but until we arrive here are some steps you can take to make things go smoother:

  • Identify the source and stop the leaking or flooding.
  • Turn off the water source, if the leaking or flooding is coming from a burst pipe or water main.
  • Try to stop anymore leaking or flooding through roof’s or windows.
  • Move wet items to dry places.
  • Document the damage the best way you can and take photographs.

We hope this doesn’t happen to your home or business, but if it does, call us today at (859) 623-0000. We’ll make the disaster “Like it never even happened.”

How do I clean up a flooded basement?

8/28/2017 (Permalink)

A flooded area that needed immediate services! Central Kentucky call us today, if you're hit with flood or water damage.

One of the most common areas that flood in our homes are our basements. The water seeps in from different places and can ruin many beloved items. Typically, garages are near basements and can run into the same treatment. Water damage requires a professional to make sure you steer clear of possible mold damage. Here are some techniques you can use to make the process easier before we arrive:

  • Use wooden clothespins to hang up clothes, children’s stuffed animals, and photographs that may have been effected.
  • Make sure that furs and leather items dry separately and at room temperature.
  • Place aluminum foil or wood blocks between furniture and wet carpeting.
  • Remove upholstery and cushions for drying.
  • Remove any excess water by mopping or blotting until we arrive.

SERVPRO is ready for any size disaster. If your basement floods, call us at (859) 623-0000.

Here to Help EDUCATE!

5/23/2017 (Permalink)

Recently, one of our Franchise owners, Mike Parsons, and Marketing Manager Ashley Kovaleski had the opportunity to attend a Continuing Education Certification Class in Elizabethtown, KY.  Mike and Ashley have a goal of becoming certified to teach continuing education (CE) courses to area insurance professional who are required to receive 24 credits bi-annually. 

CE classes are critical to our insurance customers, and we are thrilled to have the opportunity to work toward this certification.  Some classes that are IICRC approved include Restoring Contaminated Buildings & Mitigation Awareness and Response Seminar, Mitigation Awareness and Response Seminar & Understanding Mold in the Restoration Industry, and Fire Damage Restoration just to name a few.

We hope to have the ability to offer several classes that will benefit both residential and commercial customers in the near future!  Stay tuned for updates. If you would like more information about our Continuing Education course offerings, please send us an email at

SERVPRO®: The Official Cleanup and Restoration Company of the PGA Tour

5/18/2017 (Permalink)

Here at SERVPRO® of Madison, Rockcastle, Garrard & Lincoln Counties we are so excited for the sunny days and golf scrambles of summer!  SERVPRO® is the official cleanup and restoration company of the PGA Tour.  Locally, we will be participating in several golf scrambles including those hosted by the Madison County Home Builders Association, the Richmond Chamber of Commerce, the Garrard County Chamber of Commerce, and the Bluegrass Claims Association.  We hope to see many of you there and look forward to supporting your restoration needs this golf season.


1/26–1/29           Farmers Insurance Open

4/20–4/23           Valero Texas Open

5/11–5/14           PLAYERS Championship

5/25–5/28           DEAN & DELUCA Invitational

8/3–8/6               Bridgestone Invitational

9/21-9/24            TOUR Championship

9/28-10/1            Presidents Cup


Local SERVPRO® Employees Go the Extra Mile for Your Water Restoration Needs

5/18/2017 (Permalink)

SERVPRO® professional Daniel Thompson discussing water restoration.

Recently, 5 of your trusted local SERVPRO® employees attended the IICRC Water Damage Restoration Technician Course (WRT) in Bowling Green, KY.  The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is a non-profit organization that develops a variety of certifications geared toward restoration services.  Their goal is to ensure that consumers are getting quality service from technicians who understand the importance of a quick response and immediate remediation of their water damage. 

Technicians Billy Wilson and Ronnie Henson of London, technician David Patrick of Prestonsburg, Crew Chief Madeline BenDavid of Berea, and Marketing Manager Ashley Kovaleski of Richmond were all in attendance for the class.  They were all able to freshen up their skills and build upon their varying levels of expertise.  Topics covered included safety, psychrometry, drying theory, equipment and supplies, emergency services, on-going inspections and drying services, restoration services, drying difficult situations, and specialized drying processes. 

All 5 employees were able to test for certification and are eagerly awaiting their results.  With the WRT course under their belts they are all trained and ready to assist you with any of your water restoration needs!

Spring Time – Broken Pipe Time!

5/5/2017 (Permalink)

Warmer weather is finally here!  After a long winter of not being able to do yard work, gardening or working on that lawn you are so proud of – it is finally time to turn on that water spigot outside and get to work!  Unfortunately, that water spigot has a surprise in store for you.  Many times, these outside sources of water freeze during the winter time unbeknownst to anyone.  Only when someone finally turns on the water for the first time does the damaged pipe reveal itself. SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties handles many of these calls each spring. Someone comes in from a good day of work in the yard to find a flooded house or flooded basement from that water pipe they just had on.  Let the water damage experts at SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties  take care of any of your water damage needs. Enjoy the spring time and call SERVPRO if you need us! 

Faster to any Water Damage Event

8/3/2016 (Permalink)

SERVPRO of Madison, Rockcastle, Garrard & Lincoln Counties provides 24 hour fire and water damage restoration service.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Madison, Rockcastle, Garrard & Lincoln Counties provide emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Madison, Rockcastle, Garrard & Lincoln Counties arrive quickly and start the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 –859-623-0000

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.
  • Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.
  • 48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.
  • More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.