Recent Why SERVPRO Posts

Congratulations to our marketing team

11/18/2020 (Permalink)

men and women in black polos and green background Our marketing team has worked hard this year and have been essential workers helping our clients and customers.

When you have an emergency, you want a team who can help you. Our marketing team has achieved a high level of excellence this year. We want to take this time to recognize them.

A big congratulations is in order for our marketing team! They won Marketing MVP for our entire SERVPRO trainership.

We are so proud of how hard they have worked during this uncertain year! Congratulations to each member of the team for the fantastic results. 2020 has been anything but easy-- our team has worked their tails off to succeed and help others!

When an emergency damage hits, you want a team that is efficient and professional. Our team in each office knows how to help you. They are knowledgeable, trained, and officially, some of the best in the business.

Specialized Products

10/29/2020 (Permalink)

Why SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties?

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus.  Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

When you are trusting a professional company to help provide a cleaning, you want the professionals. You want to know that the area they have cleaned and sanitized has done the job. Our specialized products help assure that we do just that. 

We want your customers and employee's to stay safe during this time. The best way to help aide that is to call us to help clean with our specialized products.

Is it time for an HVAC Cleaning?

10/29/2020 (Permalink)

Have you checked your ducts lately?

It's important to keep the HVAC and ductwork clean in your home or business. This can potentially extend the life-span of the equipment by allowing it to operate at peak condition, which may not always be necessary. 

The SERVPRO duct cleaning system is proven and cost-efficient.  Unlike the majority of duct cleaning services, your SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties uses a portable ventilation and air duct cleaning system to examine duct work and make a clean sweep, removing years of dust and grime.

It's always better to be safe when it comes to your home or business. Getting your duct work cleaned is just a first step to keep your home Certified SERVPRO Clean. 

Call us today for more information on HVAC cleaning, and our variety of other cleaning services. Your home and business deserve the best, so call SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties. 

We are prepared with national coverage!

10/27/2020 (Permalink)

Did you know that SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is a part of a National Disaster Response team? 

We are prepared because we have teams on standby to aide during big emergencies.

Not all emergencies require a big response every single time. They also have smaller response teams positioned to help aide during those emergencies. We do not take storms lightly. Those teams provide the same support as the corporate team, but on a smaller scale. They provide an intermediate level of control and operate as mobile command centers.

When you need a hand, we are here to help! We have a variety of national coverage that way you can always count on us. To learn more about our national teams, visit: https://www.SERVPROmadisonrockcastlegarrardandlincolncounties.com/. Our home page details our national and local resources. 

Got mold damage?

10/16/2020 (Permalink)

Did you know SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties offers mold testing?

When you suspect you have mold in your home, you never want to blindly to try to clean it or remove it yourselves. When mold is suspected, you want a trained and certified professional to inspect it. 

We offer mold testing, so that before we even remove the mold from your home we know exactly what kind of mold we are dealing with. We want to effectively and efficiently remove the mold in the best way possible for the health and safety of your home and family. 

Trust the professionals to test and remove your mold damages. Call our offices today to learn more about mold testing, pricing, and how we can get your home back to "Like it never even happened."

Why SERVPRO? Check out our reconstruction division

10/8/2020 (Permalink)

green background with pictures Our reconstruction team is here to help!

Did you know?

Did you know that in addition to water mitigation, fire cleanup, and mold remediation, we offer reconstruction services too?

After our hero technicians are done with drying out a home or removing smoke-damaged materials, we can put homes back together just "Like it never even happened."

The Benefits

The convenience and savings of working with one company to assist with mitigation and repairs can be significant.The hassle of having to deal with multiple companies should not fall on your shoulders have damages have occurred. When you hire a one-stop-shop, such as your local SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties, it can take the pain out of it. 

In addition to reconstruction after damage, we also do general home remodeling. Have you been considering remodeling your kitchen? We can help. Does your bathroom need an update? We do that too. From drywall to painting to framing and much more, we can assist with your reconstruction project.

The Services

Here are just some of the reconstruction services SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties offers:

  • Drywall repair and installation
  • Floor repair and replacement
  • Kitchen and bath remodeling
  • Cabinet and trim replacement
  • Insulation installation
  • Ceiling repair
  • Fixture replacement
  • Painting

Call our offices today to find out more information on our reconstruction division, and how our team can help you with your home improvements needs!

Certified: SERVPRO Cleaned – a defensive cleaning program

5/21/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Call us today at 859-623-0000.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Madison, Rockcastle, Garrard, & Lincoln Counties today at  859-623-0000 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Specialized Products for Viral Pathogen Sprays at Churches and Gyms

3/17/2020 (Permalink)

man in personal protective equipment spraying a gym with a disinfectant Kentucky is being hit like the rest of the world by COVID-19. Although, there is nothing to kill this particular strain coronavirus --we can take prec

Kentucky is being hit like the rest of the world by COVID-19. Although, there is nothing to kill this particular strain coronavirus --we can take precautions. 

Two commercial buildings in our industrial areas of Richmond, Kentucky have taken some steps to stop the spread of germs. Edge Body Bootcamp and Eastside Baptist Church's Learning Center took a proactive approach to have us come clean today to help minimize the transmission of emerging viral pathogens in their buildings. We are here to help our community as partners to help ease the minds of the citizens in our local communities. 

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Madison, Rockcastle, Garrard, & Lincoln Counties, 859-623-0000.

Reconstruction Tips from our Reconstruction Manager

1/9/2020 (Permalink)

green truck with two men unloading equipment We are faster to any size disaster, so if you need SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties --call us today!

Having trouble with a drafty house this winter? 

Heating costs can throw a wrench into your winter budget. But you can limit the losses by addressing the gaps, cracks and waste that drive up fuel costs.

Follow these 5 tips to help get your winter budget back on track:

  1. Install weatherstripping--Seal a drafty door by installing foam or felt weatherstripping inside the door frame.
  2. Install a door sweep--A sweep is a flexible piece of rubber or plastic that's held to the door's lower edge by a strip of aluminum.
  3. Seal attic air leaks--Pull back attic insulation to find and seal cutouts in drywall for electrical fixtures, pipes, fans and outlets
  4. Use your window coverings: shades and drapes can conserve heat at night.

If you want to take it a step further, add attic insulation.

And replace your furnace filters monthly.

And, lastly --Grab a tube of caulk, a can of spray foam gap-sealer, a pencil and notepad, so you can plug those household leaks on your own.

We hope you have considered these five tips to help make your home more winter friendly. 

Remember, if you need help this winter season with reconstruction needs our team has you covered. We offer financing to help you with your home remodels and construction needs.

Cleaning Before and After the Holidays

12/5/2019 (Permalink)

sprinkles of paper on the blue floor Call us for all of your cleaning needs this holiday season at 859-623-0000.

Cleaning for the Holidays 

Prepping your home for holiday parties or overnight guests can be hectic. If you have time to set aside for a deep clean, here are a few tips: 

1. Wash windows and vacuum window screens.

2. Damp-mop baseboards.

3. Launder and press window and shower curtains.

4. Launder bedspreads if needed.

5. Deep-clean bathrooms and medicine cabinets (yes, people will look).

6. Straighten bedrooms; remove clutter and donate or store out of sight.

If you do not have the time to create a list and check it twice, call us! Between the Christmas plays, cookie decorating, present wrapping, and other holiday events we know you probably don't have time for those extra messes in your home. We offer deep cleans for those busy families on the go!

Once the guests have left for the holiday season you can call SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties to help with those holidays spills and messes too. 

Seven Steps to Avoid Costly Repairs to Your HVAC System during the Winter Season

11/29/2019 (Permalink)

infographic with snowflakes and tips in green and orange Call us at 859-623-0000!

Winter Season Projects 

When winter rolls around it is tempting to burrow inside and wait until it's above 70 to do anything outside or inside with your home. But, before you take to the couch, check your HVAC unit. HVAC repairs can be expensive --we have a few tips to help maintain your HVAC unit during these long, winter months. Here are seven steps to help avoid costly repairs down the road: 

  1. Have your air conditioner's pressure checked.
  2. Clean filters and units.
  3. Replace air filters.

  4. Test your thermostat.

  5. Check for leaky doors and windows.

  6. Check your carbon monoxide detector, and change the batteries.

  7. Have your ducts cleaned by SERVPRO!

    We are here to help for your HVAC cleaning needs. We can make dust mites, "Like it never even happened."

We are Here to Help even before we Arrive

11/4/2019 (Permalink)

little boy overflows toilet Call us today during these busy times. We are here to help through the holiday season 24/7.

When you have a water or fire damage in your home, it can be overwhelming. Here are a few steps to take before we arrive. 

We know this can be an overwhelming process, here is what to do until help arrives:

  • Make sure the water source is turned off.
  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

We are here to help when you need us most --we do not want you to be stressed during this holiday season. Let us take the stressful time during you water damages.

Wine not choose SERVPRO this Thanksgiving

11/1/2019 (Permalink)

spilled wine glass on a white carpet Give us a call at 859-623-0000.

It's that time of year again when the holidays roll around and your home becomes a swinging door for family and friends. 

When your family and friends are going in and out of your home these next few months, keep SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties in mind. 

We know that aunt Linda has had her 5th glass of wine and it's only a matter of time before that red wine stains your white carpet or white couch. 

You may not realize that we not only clean up water and fire damage, but we clean carpets, upholstery, and HVAC. Our trained hero technicians know all the right techniques to clean up any stains and spots on your home furniture.

Do not throw out your stained couch or get frustrated trying to clean your carpets on your own. Call us today. We are local in your area and we can clean it before your the next round of holiday guests pulls into your driveway. 

Why SERVPRO? Marketing Team Gold

10/30/2019 (Permalink)

male employee with goatee in purple shirt Our marketing team has a success rate of 100%. We have a gold standard of team members.

Our marketing team has a success rate of 100%. We have a gold standard of team members. 

Our marketing team is headed up by Dustin Maynard. He is new to SERVPRO® of Madison, Rockcastle, Garrard, & Linconln Counties. 

He may be new to us, but he has a tenure of experience in customer service. Dustin is primarily focused on making sure our customers are satisfied with the quality of SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties. He wants to make sure every customer is heard. 

He heads up a marketing team with two other marketing representatives and a marketing coordinator. Dustin trains them daily on customer service and how to make sure our customers come first. 

We are so proud of our marketing team and their constant communication with customers and clients. We are there when emergencies happen and you need someone to walk you through the process. 

Our team is here for your water and fire damage emergencies: if your basement floods, or a heater turns over in your home, or when burst pipes season occurs. We are your hero team!

7 Reasons Why SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is the Restoration vendor for you- Training

10/28/2019 (Permalink)

a quote about learning being power Choose SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties to help your customers during their time of emergency.

Training gets Results…

FACT: Knowledge is Power!

We have resources for your agents and adjuster to learn a variety of ways to help their customers in their time of need. They can work with us to give their customers the best service possible. 

Advanced Restoration Training provides a foundation of knowledge-- enabling agents &
adjusters to understand, qualify, and communicate more effectively with
restoration vendors. Agents & Adjusters are given guidelines of when to restore and when to
replace structure and contents, therefore lowering adjusting and property claims loss expense.

In conjunction with our franchises nationwide, offers training programs at
your location. Your staff will learn the technical aspects of restoring a fire or water damage enabling them to make decisions about the
restorability of various materials and to choose
claims quickly and less expensively.

Choose SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties because then the training and knowledge gives you power for your customers. 

7 Reasons Why SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is the Restoration vendor for you- Important Claims

10/25/2019 (Permalink)

servpro employee in a vest and hard hat Don't wait, call us today! We want to handle your fire and water claims.

FACT: The important claim files aren’t always immediately identified.

The best way to handle a claim is to reduce loss
expense and know the claim files that are priority. 20% of your losses may
compromise 80% of your risk.

Utilizing SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties to be your “eyes and ears” through early response via our emergency
service will:

  • Immediately identify the status of loss.
  • Eliminate unnecessary adjuster time on small claims.
  • Free up your adjusters to concentrate on priority claims.
  • Speed up closing of files.
  • Lower claim payouts.

When you want the best for your customers, it is best to call us. We are here for you 24/7 and 365 days. We know how to handle the claim and make sure your customer is getting the right treatment and your company is getting the best for how much they are spending with us.

Water Damage during Winter Time Equals Frozen Pipes

1/21/2019 (Permalink)

The winter season is here and it brings all the bad weather with it. Unfortunately, another aspect of cold weather is frozen pipes. 

Frozen pipes can cause more damage in your home than you think. Here are a few tips to get your home ready for frozen pipes this winter: 

1. Check sprinkler and irrigation system and make sure everything is turned off. 

2. Identify your home's freezing points. Check for areas such as crawl spaces, unheated rooms, basements, garages, and exterior walls that would be more prone to freezing. 

3. Know how to shut off your water: Locate the main water shut-off and hang a tag from it. 

4. Strengthen your home by eliminating sources of cold air near water lines. 

5. Protect your pipes: when pipes are exposed make sure to wrap them with insulation or heat tape (even fabric, towels, or newspaper can help)!

When frozen pipes warm up and leave a mess in your home, call the heroes today SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties at 859-623-0000.

Water or fire damage and no way to pay?

12/6/2018 (Permalink)

What happens when you have an emergency water or fire damage, with no insurance claim or a too high deductible, to pay for it? 

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties offers financing. We have a financing program to help you out in your time of need. 

We know that your deductible could be high, your insurance might not cover this claim, or you could want to keep your rates down and not file a claim at all. 

Now is the time to call us! 

We have this option available because we know our customers need us and emergencies do not wait for finances to be perfect. The longer a water damage sits, the worse the damage. We want you to be able to act fast. We know that when disaster strikes it may not fit your timeline to wait on money from somewhere else. That's why we want to put our customers first and give them a variety of options for payment. 

We are here to help! We have partnered with Blue Sky to help you and financial needs. Call our offices today to get more information on our financing options. 

My home is flooded; what does SERVPRO do?

11/19/2018 (Permalink)

We get a lot of calls when someone's home has been damaged by water. One of their first questions is: What will you do when you arrive at my home?

We are here to answer that question for you. We have a certain SERVPRO standard of how we handle a water loss. We want to make sure you are safe first and foremost, and then we bring in our nine steps to make sure your home is restored with the proper procedures. 

First, we identify the source/type of water. This can depends on a variety of elements: drywall, ceilings, flooring, and class type. 

We scope your home and take-in the extent of the damage. 

We make sure to perform emergency water extraction if necessary and move or block furniture. We also inspect carpet pads and carpets. We apply the necessary disinfectants and utilize advanced drying equipment. 

We always dispose of appropriate contents to make sure your home is left "Like it never even happened." 

KSPMA is here --SERVPRO is here to help

11/13/2018 (Permalink)

Here at SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties we value our educational facilities. One of our favorite events of the year is the Kentucky School Plant Management Association (KSPMA). 

This event has over 300 attendees and over 21 breakout sessions, not to mention the hundreds of vendors. We are the only restoration company to attend and we value the time we spend with the best of the best in facilities and education.

This year SERVPRO has partnered with another SERVPRO to bring you games, prizes, and lots of SERVPRO merch. We have spent the last two days teaching all of the superintendents, facilities directors, and other educational staff about what we can help with when it comes to minor and major disasters in the restoration field.

We want our schools to know that if they have a water or fire damages, along with other cleaning needs --we are here to help!

Why SERVPRO?

11/2/2018 (Permalink)

We have a 1-4-8 rule so that we can get to you sooner!

Many people ask us when we are out on the field: Why SERVPRO? 

We have a lot of aspects that other restoration companies just do not posses.

When it comes to residential: 

We are faster to any size disaster, we have certified trained technicians, we have financing, and we have the ability to work with your insurance company. We put our customers needs first to make sure you get the best service possible. 

Large Loss: 

Because we have over 1,700 franchises we have the ability to handle big jobs. We can pull our resources and get our other SERVPRO friends from all over the country to help us. We also travel to other areas during times of disasters. We want to make our customers disasters at home "Like it never even happened." 

Community Involvement

11/2/2018 (Permalink)

The winning pumpkin from the Garrard County Fiscal Court Office.

Every year SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties creates a Facebook contest called #SERVPROSpooksItForward. Our clients are offered pumpkins to decorate and we put them on our social media --the pumpkin with the most likes wins!

But, that's not all. 

The winning pumpkin's office not only gets a free lunch, but they get $200 donated on behalf of SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties to the charity of their choice. We have given to animal shelters, children's funds, food banks, and many others over the years. 

This year our winner wanted to donate money to the local park for special needs children to have specialized equipment. 

We love our pumpkin decorating contest and we love giving back to our local communities even more!