What our Customers say...


Maddie came out to our house when we had a fire and done an excellent job getting our house cleaned up and back to normal. Maddie got our area rugs so clean looks awesome.

I am always very impressed with SERVPRO and how thorough they are with their customers. Also, there Marketing Rep Fallon has always been so polite and informative! Would definitely recommend.

Wonderful team of experts! Kind, courtesy and professional

I'm very pleased with the work. Johnny Powell was great with customer service. Cleanup and repair team of Frank, Paul, and Jonathan did a very good job with disposal, treatment and repair, and cleaned the area at the end of their work each day. All were professional; would hire again.

We have worked with SERVPRO on many different occasions for business and personal use. This location has a great team of people who are always prompt and easy to work with! Marketing Rep, Fallon, was very quick and helpful on my personal duct work cleaning questions.

I would highly recommend SERVPRO for their professionalism, punctuality, and mannerism. Marketing rep Fallon Chambers has been a pleasure to work with when providing information of services offered!!

"I liked Maddie and her work. She has a great personality and knows exactly what she's doing. They did exactly what they were supposed to do involving my mold testing, and I was very happy with them."

It was an excellent, smooth process. The technicians that came in did a great job cleaning up. They made everything go so well. 

Outstanding customer service and they went above and beyond to make sure all of my needs were met in a very timely fashion!

"Elis did an excellent job. He was here when he said he was going to be here. He set equipment exactly how he said he would, which really impressed me. He helped us out in many ways, and we appreciated the extra time he took to speak with us about everything and explain to us what was going on. SERVPRO was awesome to work with."

“The team was great. The young men did exactly what they said they were going to do, it was very nice and clean when they left. I would recommend them to anyone and I would have them back. The boys were very nice and polite. I couldn't have asked for a better crew to help me."

"You all did exactly what you said you would do. The days you said you would be here, you were here and on time, and when you had to be late for another emergency you called and made sure not to keep us waiting. Everything went so good! The boys (technicians) showed up and were so respectful to my mother and her house. They didn't leave a speck of dirt anywhere while they were working either. SERVPRO was fantastic. I appreciate you all and thank you!"

"Everything went good. It was a job well done, and I would recommend SERVPRO to others."

"It went very well. I have used SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties before, and I would use you guys again." 

"It's looking better and better the more it dries. Thank you for doing such a great job. Your work is appreciated".

Maddy and Amy, the girls here yesterday, are great.  Very, very nice and really know their jobs!  Would recommend them to anyone!

SERVPRO responded to an emergency basement flooding at our residence. Technicians were professional, knowledgeable, quick, and polite.

"The water filter under our kitchen sink burst last week. Within a short time a team from SERVPRO was here. We have been very impressed with their work. John, Tiffany, Jessica, Amy and Dillon have all done a tremendous job and have made this difficult situation a little easier for us. We cannot say enough good things about SERVPRO and the team who has been with us every step of the way through this process. Kudos to all of them."

"Your response time to our Somerset store fire was impressive. Kroger was pleased at the corporate level and the local management team was satisfied and appreciative of your work. You got our store back to business quickly. Thank you."

"I am very pleased with how everything went with SERVPRO."

"Everything went well. We are still very pleased with the work that was done from SERVPRO."

"They did a really good job. The team did everything right when cleaning up my water damage and left the place really clean." 

"So thankful for the professional service SERVPRO gives our customers! I can always count on them to act swiftly and give sound advice!"

"Their hours say always open and that is an absolutely accurate description. We have called them on behalf of customers for water damage and for my own house, and they respond. They did for us on Christmas Eve!!!"

"You all did a really good job. John and the Presley family (who all work for SERVPRO) did a very good job! Very impressed!" 

“My hot water heater busted last week, and I have to tell you SERVPRO sent two of the nicest people (John and Jessica). They were even nicer the second day. They hooked up equipment and left it to dry my house. It was a pleasure to have them come out. They were amazing! On a scale from 1 to 10 --I would give them a 10+. They were the nicest people I have ever met, and you just don’t find people like that in the service industry anymore. I would strongly recommend SERVPRO to anyone!”

"SERVPRO is there for you when you have a 'situation'. Mine was a burst water pipe. After the plumber replaced the pipe SERVPRO came in and made sure everything was dry. They are professional and compassionate. They explained everything clearly. Both the men and women I spoke with on the phone and the service people who came out to my house made taking care of a bad situation easy. Check out their website for all the services they provide. I hope I never have to call again but if a problem occurs I know SERVPRO will handle it perfectly."

"The clean-up is complete and the SERVPRO folks did a great job.  They communicated to me through-out the project and I’m very happy with the results."

"We had three inches of water in our basement. It was late at night when we called and the guys came right out. They worked until 3 in the morning to get the water, carpet, and everything cleaned up. We love SERVPRO!" 

When we had a water pipe burst due to the cold, we called SERVPRO right after the plumber. SERVPRO worked with us and the plumbers to coordinate the cleanup and remediation. It truly is "Like it never even happened." The SERVPRO team is very professional and truly first class. Thanks for making this hassle as hassle-free as possible.

"Thank God for SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties for coming out to pump this water out for six hours in the cold." 

“All is well. Your company did a wonderful job on the clean-up from what I could see. We are back up and running.”

“I am so happy with the results. I did not think you guys would be able to clean it, but you did. It looks great. Our resident is super happy with the job, which means I am happy too. Everything went smoothly and we appreciate your help”.

"I've been thoroughly impressed with every employee I've been in contact with during this process. You've come down here several times, making sure to get all the water out, and held off on other parts of the project to make sure the water was sufficiently dry to protect my family. I would call you again in a heartbeat! I won't even fool with another estimate next time I need this kind of service. I'll call SERVPRO first thing! I really appreciate you all! I appreciate Mike, Tracey, Maddie, and the whole team. They are pure professionals. And even beyond professional, they make it personal, and I really appreciate that." 

"It was good. SERVPRO did a great job!"

"They cleaned and did just fine! There was a grease fire, and they cleaned it all right up."

"My wife and I suffered significant water damage to our Condo from hurricane Irma.  Our past experiences with SERVPRO were very good so we engaged your company to help with this recent problem.  Cecilia Dietz and David Patrick were assigned to our issue and I want to tell you that they were great. They were very knowledgeable, efficient, professional and responsive to our issues and wishes. You should be proud of their work ethics and talents.

As a former business owner, I know what is like to hire good people and depend on them for satisfying clients and sowing the seeds for repeat business.  You have a fine team and we were grateful that they were available to help us in a trying situation.

While I don’t want anymore hurricanes, we know we can depend on SERVPRO and teams like yours, if we need them."

"We wish to express our appreciation to Production Manager Cecilia for all her hard work, and especially for her prompt response to each of our requests. Cecilia is a credit to her company, and we hope they appreciate her excellent customer relations. Not many companies are as fortunate as SERVPRO to have an employee with the dedication and demeanor which you exhibited under very stressful circumstances. We hope you come back to visit our island (but not following a hurricane)."

"Everything was very good. They did a great job cleaning up my water damage."

"I'm an insurance agent, but I used SERVPRO for a personal job. They did a wonderful job and were very reasonable."

"Great work from the SERVPRO team. Very happy with how they are handling my water damage."

"I just wanted to thank Morgan and the SERVPRO team for all they have done for my church and community over the past month. Her smile and ability to reassure us things were going to be okay made the difference for us. I don't know that I met the owner, but I wish I could tell them how special Morgan is. What a blessing Morgan and the SERVPRO team were to us." 

"We have used SERVPRO for several of our rental property needs, and they have always been exceptional to work with! 5 stars from us!"

"These people go the extra mile to make it look 'Like it never even happened!!!!'"

"This is a great group that works in our county and surrounding counties --excellent to work with. They do outstanding work and have the best people."

"It was great. I appreciate the response. Now we're doing well." 

"There weren't any problems with the work. I'll call SERVPRO if we need them again for anything." 

"SERVPRO will forever be my go to call during any storm or disaster. They made a horrible event much easier to deal with, and I can't thank them enough for their quick response." 

"SERVPRO is a great company to work with. They are always one step ahead of the competition. They do it all: fire, water, and even storm damage. Our customers trust their work and so do I." 

"My local SERVPRO has helped me several times.  In the past they helped by cleaning a musky-smelling mattress set that is now like-new, and they also helped me by professionally cleaning a 20-yr old sofa set in my home.  However, their biggest job helping me was cleaning my new house.  They helped me by thoroughly cleaning the entire HVAC system & ducts, cleaning all the tile (bathrooms, kitchen, etc.), and deodorizing the entire house with the ozone machine.  Their staff is highly professional and offer a lot of services beyond the traditional water/fire cleanup.  I highly recommend them."

“One of the best customer service companies in the state of Kentucky. They are always there when you need them and willing to help! Regardless of the issue! Great people and easy to work with!”

"I am so thankful for the hard work of all the staff at SERVPRO! After my apartment building experienced a fire, SERVPRO was there to offer assistance and their expertise right away. They were very accommodating and worked diligently to move and clean all of my items within a very (unexpected) short period of time. SERVPRO was always available to answer any questions or concerns I had. I would highly recommend their services!"


“I recently witnessed a fire at one of my favorite stores. It was totally destroyed by the fire and ashes and what the fire failed to destroy the water damage took the rest. This store was popular due to the location and SERVPRO knew it needed back in business ASAP. SERVPRO was there on the scene the very next day! It was amazing to see how well they all worked together as a team to get the job done. In no time, they had finished, and the store was as good or even better from when they started. I was in shock. From what I have seen and heard, I highly recommend SERVPRO!”

“SERVPRO is amazing. They have been there for our apartment complex so many times no matter what the disaster may be!”

“Ashley and Morgan at SERVPRO are awesome. They work fast to help expedite repairs needed. They don't just get the job done, but they do so correctly and in a timely manner.”

“SERVPRO is a company that focuses on their customer. Whenever we have needed them in the past, they are there right away and ready to tackle the task at hand. We are not forgotten when the work is done. The staff focuses on maintaining a relationship and understanding our needs.  They are efficient, focused and professional. A real asset to our organization.”

"A client had a big water claim during the night at a church during the winter. SERVPRO was there early that morning and had the scene cleaned up by the end of the day. The damage was significant, but probably half of what it would have been without them.  They are very valuable tool in our business."

"SERVPRO is fantastic!! I used them once and they did a fantastic job.  I hope I don't need a restoration company again, but I will sure call SERVPRO if I do!!"

"SERVPRO was very willing to work with us on getting everything cleaned up in a timely matter.  Very professional, efficient and trustworthy.  I recommend them to everyone.  Especially their reps,  Ashley who was so helpful and very knowledgeable through the whole process."

"Very impressed with pricing.  Lowest quote out of three local companies.  Very courteous, professional, and knowledgeable."

"SERVPRO has always been on top of their game when it comes to helping people in need during a time of distress. The work is always top notch and done fast, which is the most anyone can ask for in adverse situations. I highly recommend them!"

They're a great company. Awesome job.

“Excellent care for house and customer.  Wonderful experience.  Thank you.”

When our organization needed an emergency preparedness plan, SERVPRO came to the rescue: Ashley found answers to what I thought were impossible questions (where IS our water shutoff???), and helped us organize an extremely easy to reference disaster response plan. SERVPRO took the stress out of disaster planning.


"This is a pretty exciting program... I thought it was interesting and a very innovative program" on our Emergency Ready Profiles, as told to the Central Record Newspaper.

We had two floods in 2015. Every one of the guys from SERVPRO who came to my house was very kind, and thorough in their jobs. It is a rare find to have people care about how you are coping with a mess like this and doing everything they can to fix your house. I felt like SERVPRO went above and beyond in my case to help me get my house back in order and their management, as well as future customers, need to be aware of the quality of workers they have on staff.

Outstanding service from Jon and Andrew! These guys did an awesome job - an asset to SERVPRO!

Both men were very professional and courteous. I would recommend them to my family and friends with no worries.

"Fast, easy, and reputable"

"SERVPRO is a partner we can count on 24/7 365! They are always available to help our customers."

From day one, the employees were "exceptional". "We would definitely recommend SERVPRO to others"

All the men did a great job. Tracey at the office was very nice and helpful. Kevin Akers was wonderful.

My home was flooded after a washing machine hose burst. SERVPRO was very knowledgeable and assisted me in the process which I was clueless about. "I love how my home looks after everything has been completed and I would definitely refer SERVPRO to anyone that has flood damage to their home"

I was very pleased with SERVPRO in the restoration of my house after flooding by the hot water heater". I would recommend SERVPRO to others and would personally use the service again.

Third time working with Matti-good associate.

I visited this job site yesterday and was very impressed!

The job site was spotless, the cords were taped down and all the equipment was running. 

Cecilia was absolutely all over it.  Her readings were precise with all equipment indexed and she was taking constant moisture readings.

 This is the best job site I have visited during my tenure at SERVPRO.

 Please pass on the accolades to all who worked this loss especially Cecilia.

Great job!