What our Customers say...

Water Damage Testimonials

SERVPRO responded to an emergency basement flooding at our residence. Technicians were professional, knowledgeable, quick, and polite.

"The water filter under our kitchen sink burst last week. Within a short time a team from SERVPRO was here. We have been very impressed with their work. John, Tiffany, Jessica, Amy and Dillon have all done a tremendous job and have made this difficult situation a little easier for us. We cannot say enough good things about SERVPRO and the team who has been with us every step of the way through this process. Kudos to all of them."

"They did a really good job. The team did everything right when cleaning up my water damage and left the place really clean." 

"Their hours say always open and that is an absolutely accurate description. We have called them on behalf of customers for water damage and for my own house, and they respond. They did for us on Christmas Eve!!!"

“My hot water heater busted last week, and I have to tell you SERVPRO sent two of the nicest people (John and Jessica). They were even nicer the second day. They hooked up equipment and left it to dry my house. It was a pleasure to have them come out. They were amazing! On a scale from 1 to 10 --I would give them a 10+. They were the nicest people I have ever met, and you just don’t find people like that in the service industry anymore. I would strongly recommend SERVPRO to anyone!”

"SERVPRO is there for you when you have a 'situation'. Mine was a burst water pipe. After the plumber replaced the pipe SERVPRO came in and made sure everything was dry. They are professional and compassionate. They explained everything clearly. Both the men and women I spoke with on the phone and the service people who came out to my house made taking care of a bad situation easy. Check out their website for all the services they provide. I hope I never have to call again but if a problem occurs I know SERVPRO will handle it perfectly."

"We had three inches of water in our basement. It was late at night when we called and the guys came right out. They worked until 3 in the morning to get the water, carpet, and everything cleaned up. We love SERVPRO!" 

When we had a water pipe burst due to the cold, we called SERVPRO right after the plumber. SERVPRO worked with us and the plumbers to coordinate the cleanup and remediation. It truly is "Like it never even happened." The SERVPRO team is very professional and truly first class. Thanks for making this hassle as hassle-free as possible.

"Thank God for SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties for coming out to pump this water out for six hours in the cold." 

"I've been thoroughly impressed with every employee I've been in contact with during this process. You've come down here several times, making sure to get all the water out, and held off on other parts of the project to make sure the water was sufficiently dry to protect my family. I would call you again in a heartbeat! I won't even fool with another estimate next time I need this kind of service. I'll call SERVPRO first thing! I really appreciate you all! I appreciate Mike, Tracey, Maddie, and the whole team. They are pure professionals. And even beyond professional, they make it personal, and I really appreciate that." 

"Everything was very good. They did a great job cleaning up my water damage."

"We have used SERVPRO for several of our rental property needs, and they have always been exceptional to work with! 5 stars from us!"

"A client had a big water claim during the night at a church during the winter. SERVPRO was there early that morning and had the scene cleaned up by the end of the day. The damage was significant, but probably half of what it would have been without them.  They are very valuable tool in our business."

We had two floods in 2015. Every one of the guys from SERVPRO who came to my house was very kind, and thorough in their jobs. It is a rare find to have people care about how you are coping with a mess like this and doing everything they can to fix your house. I felt like SERVPRO went above and beyond in my case to help me get my house back in order and their management, as well as future customers, need to be aware of the quality of workers they have on staff.

Both men were very professional and courteous. I would recommend them to my family and friends with no worries.

"SERVPRO is a partner we can count on 24/7 365! They are always available to help our customers."

All the men did a great job. Tracey at the office was very nice and helpful. Kevin Akers was wonderful.

My home was flooded after a washing machine hose burst. SERVPRO was very knowledgeable and assisted me in the process which I was clueless about. "I love how my home looks after everything has been completed and I would definitely refer SERVPRO to anyone that has flood damage to their home"

I was very pleased with SERVPRO in the restoration of my house after flooding by the hot water heater". I would recommend SERVPRO to others and would personally use the service again.

Third time working with Matti-good associate.

I visited this job site yesterday and was very impressed!



The job site was spotless, the cords were taped down and all the equipment was running. 



Cecilia was absolutely all over it.  Her readings were precise with all equipment indexed and she was taking constant moisture readings.



 This is the best job site I have visited during my tenure at SERVPRO.



 Please pass on the accolades to all who worked this loss especially Cecilia.



Great job!