Recent Posts

SERVPRO® is Ready, are YOU?

2/23/2018 (Permalink)

Water Damage SERVPRO® is Ready, are YOU? In the photo, Marketing Rep Morgan, is helping a business be prepared with an ERP. SERVPRO is here to help get you ready for any size disaster!

Here at SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties we stay prepared 24/7! We are here to help customers day or night. We know the importance of a readiness plan during an emergency event! During this time of the year, flooding and winter weather damages can take a toll on any family or business, which is why we offer year-round complimentary Emergency Readiness Profiles (ERP’s). Residents of Richmond, Berea, Stanford, Mt. Vernon, and Bryantsville --if you don’t have an ERP for your business yet, contact us at (859) 623-0000, and one of our Representatives will schedule one for you.

In the meantime, it’s important to know some tips to be prepared. The FEMA website has readiness tips to keep you safe before the flood or water damage occurs:

  • Know your flood risk and know local emergency plans.
  • Make an emergency plan with family or neighbors.
  • Keep an Emergency Preparedness Kit readily available.
  • Look into flood insurance in your area.
  • Be alert! Keep an eye on tv, radio, or other emergency update services.

Visit the FEMA website for more information. 

The SERVPRO girls take Birmingham –again!

2/14/2018 (Permalink)

General The SERVPRO girls take Birmingham –again! The marketing team all the way from Richmond to Birmingham!

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties are continually dedicated to serving their customers in the best way possible. We have our teams in training, and send them to other cities or states for training, as much as possible so we can bring our customers the best. At the end of January, we sent our marketing team to Birmingham, Alabama.

Morgan, Kelsey, Ashley, and Amber all trained for three days on all things SERVPRO. The team sat in on a lecture with the head of our trainership and learned about the best new practices in marketing. The girls visited the products warehouse where they learned about the newest products to hit the SERVPRO shelves. They are even more prepared to bring their customers the best of the best of SERVPRO.

The team came back to Richmond and Berea with new and improved SERVPRO knowledge to be able to help our customers in the best way possible.

As you know, we are always #HeretoHelp!

Residents of Richmond, Stanford, Mt. Vernon, & Berea: What to Do Until Help Arrives?

1/4/2018 (Permalink)

Water Damage Residents of Richmond, Stanford, Mt. Vernon, & Berea: What to Do Until Help Arrives? SERVPRO will be there long after the other guys have gone home! Call us 24/7, and we'll make that winter weather damage "Like it never even happened."

In this winter season that seems straight out of Elsa’s castle, we’ve got snow and ice galore. There’s no shortage of cold weather during this winter months. We know that you do all you can to prevent those freezing and bursting pipes, but just in case –we’ve got some tips on how to handle the water damage before help arrives! Below are some ways to lessen the damage and the shock:

  1. Safety First- If you don’t feel safe –get out!
  2. Make sure to SHUT OFF the main water valve immediately. (This may be a good time to locate it before this occurs)
  3. Do not use TV or Household appliances or turn on ceiling fixtures when there’s water present.
  4. Create a barrier between the soaked carpet and furniture, and place aluminum foil under upholstery and furniture. Make sure there’s no books or magazines on the floor!

And, remember to call SERVPRO, because we’re here 24/7! Let the premier professionals take care of your home!

Training for Your Commercial Heroes

12/14/2017 (Permalink)

Commercial Training for Your Commercial Heroes The team in TN for commercial training!

Recently, Owner Mike Parsons, Marketing Manager Ashley Kovaleski, and Commercial Service Marketing Representative Amber Middleton, had the privilege of attending SERVPRO Priority Response Training. The team headed down to the corporate training center in Gallatin, TN to discuss ways to provide our customers with the highest level of customer service in the commercial restoration industry.

So, what is a priority responder?

A priority responder is focused on the customers needs, who can quickly create an effective action plan based on those needs, and who is capable of coordinating services. Our goal at SERVPRO is to provide training and support to our staff so that when our commercial customers have a need, we become a trusted and valued partner. Your commercial marketing team here at SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is ready and here to help!

SERVPRO Brings Richmond, Berea, Stanford, Stanton, and Mt. Vernon Cleaning Tips for Your Holiday Season

11/27/2017 (Permalink)

Here at SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties, we know that cleaning can be a real mess. There’s cooking, cleaning, taking care of the kids who are off school, visiting family members (including in-laws) –it’s a recipe for disaster. While SERVPRO can’t take your hovering mother-in-law off your hands, we can help with the cleaning. Here’s a list of some helpful hints to make that to-do list a little easier:

  • Make a list!
  • Prioritize the list and see what MUST be done first.
  • Think about what your visitors will see the most often: Bathrooms, Kitchen, and Living Room.

We hope these tips help, but if you’re in over your head with all that must be done, call the professionals at (859) 623-0000. We’re here to help make those holiday stresses much less!

SERVPRO’s 1-4-8 Plan: To Get Us to You Faster

11/27/2017 (Permalink)

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties has a 1-4-8 Response Guideline for Emergencies to help get us to you faster.  We know that time is precious, and we want to make sure we get to you as soon as possible.

1- Within one hour of a notice of your loss, a SERVPRO employee will contact you to arrange services and scopes.

4-  Within four hours of a loss, a SERVPRO professional will be on site to start mitigation services.

8-  Within eight business hours, a verbal briefing will be communicated to you by a SERVPRO professional.

We value your time and your well-being during a disaster. We are here to help when you need us. We want to make your water, fire, and mold damage “Like it never even happened.”

The Season of Giving: SERVPRO visits Local Food Pantry in Richmond, KY.

11/22/2017 (Permalink)

Community The Season of Giving: SERVPRO visits Local Food Pantry in Richmond, KY. Our marketing representative Morgan Blount at God's Outreach Food Pantry helping out for the day!

In early November two SERVPRO marketing team members spent a morning volunteering at a food pantry in Richmond, KY. Although, SERVPRO is a fire and water restoration company, we are honored to reach out in other areas in the community. God’s Outreach is an organization that started as a local family's dream to serve the community, and it has now become a full-fledged organization that runs on volunteers and community support. God's Outreach helps over 1,600 local families a month with food and clothing. Also, this organization has a backpack program that services over nineteen different schools in the area; they make sure children get food over weekends and holidays, when they will not be in school for meals. God's Outreach even has a senior day to reach all areas of our community. For more information on this outstanding organization, please visit their Facebook page and website.

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is here to help their local communities of Richmond, Stanford, Berea, Mt. Vernon, Lancaster, and Crab Orchard.

The Green and Orange Helps Charities Around Local Garrard County Community

11/13/2017 (Permalink)

Community The Green and Orange Helps Charities Around Local Garrard County Community Our winner this year: Garrard County Fiscal Court!

Pumpkins, pumpkins, and more pumpkins. We had a huge turnout for this year’s SERVPRO Spooks It Forward county wide pumpkin decorating contest.

This year, SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties hosted another successful pumpkin decorating contest. From insurance offices, to realtors, to city officials: our pumpkin contest raised a lot of money and awareness for local charities in the community. The winner this year was from Garrard County Fiscal Court. Their pumpkin got over 300 Facebook likes surpassing the competition. SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties donated $200 to the Garrard County Animal Shelter in honor of the winning office! The winners also got a Thanksgiving style lunch for their office. Thank you to everyone who participated, and we can’t wait to see all the pumpkins next year!

Celebrating the Bluegrass State: We love Kentucky, y’all!

10/17/2017 (Permalink)

Community Celebrating the Bluegrass State: We love Kentucky, y’all!  A photo combining all aspects of Kentucky that are deeply rooted in the Bluegrass!

According to the National Calendars List of National Celebration days, Thursday October 19th is Kentucky Day! SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties has been serving their Kentucky community since 2008. Between cheering on the Wildcats, experiencing the bourbon trails to Keeneland, and sipping on Ale-8: we love Kentucky, y’all.

We love this great bluegrass state; although, we also realize the infamous Kentucky weather patterns can cause major concern for homeowners. With the winter season settling in for our fellow Kentuckians, we want to remind the residents of Richmond, Berea, Mt. Vernon, and Standford that we are here to help with fire, water, mold, and storm clean-up. Call us today at (859) 623-0000. Let SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties make that Kentucky weather mess “Like it never even happened.”

From Carpets to Catastrophes: SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is here to help.

10/16/2017 (Permalink)

Everyone knows the famous SERVPRO green truck. When you have an emergency –it’s the one you remember: fire, water, and mold! But, did you know all the services we offer. And, that we do free estimates. Here at SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties we have a full range of services you, or your business, could need in the future, or even right now. Some of them include:

- Crime Scene, Biohazard and Vandalism Cleanup

- Odor Identification and Deodorization

-Upholstery and Drapes

-Contents Claim Inventory Service

The services mentioned above are just a few of the cleaning needs we offer. From carpets to catastrophes, SERVPRO is here to help.

Residents of Richmond, Berea, Stanford, and Mt. Vernon, call SERVPRO today for a free estimate! We will make it “Like it never even happened.”