Recent Posts

SMR Highlight --Morgan: The Storm Chaser

8/29/2018 (Permalink)

SERVPRO across the States

We have a number of talented marketing team members in our ranks at SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties, but our Service Marketing Representative Morgan Blount goes above and beyond.

Last year, Morgan took her first leap into storm by going to Hurricane Harvey in Texas. She then traveled to Brunswick, Georgia where Harvey had made landfall as well. She spent a month away from her home all to be there to help our customers in need. There were a variety of issues her customers had to go through from this storm: flooded basements, to blown off roofs, flooded garages, and even sump pump failures. 

Our team of certified technicians traveled with her, along with our owners Mike Parsons and Tony Roberts helped with the storm travels. 

Together, this team helped many people in other communities. This year Morgan has been to Louisville and Pennsylvania to help other communities again during storm weather. 

The floods in the north caused severe damage for people who needed SERVPRO's help. 

If you have storm damage or water damage from floods or any kind of water overflow --give SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties a call at 859-623-0000,

Have a flooded basement? Here's what to do next...

8/24/2018 (Permalink)

Water damage requires a professional to make sure you steer clear of possible mold damage. SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties have Water Damage Restoration certified trained technicians to take care of your water damage. Here are some techniques you can use to make the process easier before we arrive:

  • Use wooden clothespins to hang up clothes, stuffed animals, and photographs that may have been impacted.
  • Make sure that furs and leather items dry separately and at room temperature.
  • Place aluminum foil or wood blocks between furniture and wet carpet.
  • Remove upholstery and cushions for drying.
  • Remove any excess water by mopping or blotting until we arrive.

Residents of Richmond, Berea, Mt. Vernon, and surrounding areas SERVPRO is ready for any size disaster. If your basement floods, call us at 859-623-0000.

It's time for a Commercial Duct Cleaning for Your Business!

8/23/2018 (Permalink)

Sometimes we only think of HVAC cleanings for our own home. We want to keep our family happy and healthy. So, why not extend the same services to our customers. Dirty ducts can circulate mold, odor, and other contaminants throughout the building. All businesses should have their HVAC scoped to see if it needs cleaning from a professional.

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is a leader in duct cleaning services! The SERVPRO difference can help with many duct problems including: reducing potential mold growth, helping restore energy efficiency, and eliminate odors. We have worked with many different factories, local businesses, and even smaller offices on their duct cleaning. 

It's your turn! If you want to make your duct cleaning needs "Like it never even happened" call SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties today 859-623-0000.

Pennsylvania and Iowa added to Parsons-Roberts Storm Team Roster!

8/23/2018 (Permalink)

Storm Damage Pennsylvania and Iowa added to Parsons-Roberts Storm Team Roster! Our Marketing Rep Morgan in Pennsylvania leading the storm team.

Our storm team travels all over the United States to care for other communities during their time of need. The local SERVPRO's in those communities get overloaded with calls, so they activate SERVPRO storm teams from all over the country. 

Our teams head into the eye of the storm going from customer to customer to help with their storm damages. It's anything from a flooded basement to sump pump failure; these teams never stop. They work continuously to help the residents of these communities. 

We went to Iowa in July, and we are still in Pennsylvania working with the most recent flooding right now. We hope to help all we can while we are on site. As always, we hope they don't need us, but if they do our storm team is always on standby ready to head into the next disaster.  

IICRC Water Damage Restoration Technician (WRT) Courses

8/13/2018 (Permalink)

Water Damage IICRC Water Damage Restoration Technician (WRT) Courses Morgan, our Marketing Rep, learning all about the best practices to clean up your water damage.

Our team recently went to Bowling Green, Kentucky for a three day course on becoming IICRC-accredited Water Damage Restoration Technician (WRT) certified. This course teaches basic education for technicians and other team members in the science and practice of water damage restoration. Our marketing team went to learn more ways to help our customers. Morgan, our Marketing Representative said: "I go out on the job frequently in my day to day work. I had training prior to this, so I knew all about what we do. This call took it to another level for me. I feel even more prepared to help our customers in their time of need." This course covered extraction, basic containment and basic mold procedures. Our team is back and ready to make your damages "Like it never even happened."

Did you know there was more than one type of smoke?

8/2/2018 (Permalink)

Fire Damage Did you know there was more than one type of smoke? We have calls daily for fire, smoke, and soot damage. If you need a clean-up in your home, call SERVPRO today.

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Here are the different types to know when you have smoke damage in your home or business:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Fire damage is not easy to cleanup on your own. Let us take care of the damage. If you have smoke, soot, or fire damage --call SERVPRO® of Madison, Rockcastle, Garrard, & Linconln Counties today at 859-623-0000.

Mold Testing

6/19/2018 (Permalink)

Mold Remediation Mold Testing Call our office to set up your mold testing scope today!

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties can now test for you mold in your home or business. 

We know that it's one of a homeowner or business owners worst nightmares to see the varying colors appear on walls, bathrooms, and other places in their homes or businesses. 

Another negative to the mold monster is the smell that comes with it. Sometimes, property owners don't even know where the smells stems from in their properties. That is where we come in --SERVPRO's mold testing team comes just in time. 

Call your local SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties for your latest mold testing. We are are here to help make your mold damage "Like it never even happened."

Call us today at (859) 623-0000.

Fire Damage in Mt. Vernon, Kentucky

6/14/2018 (Permalink)

This residential fire loss occurred in the home of an elderly woman. The fire took place in the bathroom after a space heater was left on and towel accidentally thrown near it caught fire. 

The majority of the upstairs of the house was covered in fire, soot, and smoke damage. The contents of the house was taken to SERVPRO's Esporta machine. The soft contents revolution that takes clothes, shoes, and valuable items that need to be cleaned in a high powered machine. 

The house was cleaned by SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties to get smoke and soot damage out of the home. 

The customers were extremely pleased. They were thankful to SERVPRO for restoring their beloved items back to "Like it never even happened." status. 

We do Commercial Fire Cleaning Too

6/14/2018 (Permalink)

In downtown Richmond, Kentucky, one commercial building had severe fire loss from one bad spark. 

The structure of the building remained intact, so SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties could clean. 

We cleaned heavy smoke and soot damage. The walls needed to be wiped down, the contents, and the flooring for the building. 

SERVPRO is a certified firm to clean fire damage. Our crews take tests and get rigorous training to clean for our customers. 

Most people know us for cleaning residential fire damage homes, but we clean commercial too. Over 50% of businesses never reopen after a disaster --SERVPRO does all we can to make sure that does not happen. We want your business back and thriving in the community. We'll make that damage "Like it never even happened." 

Storm Damage --It's that Time of Year Again

6/14/2018 (Permalink)

When the sirens call and storms are on their way --SERVPRO readies themselves to make sure we are on the scene once the storms have settled to clean your storm damage. 

Storm damage is not just lightening or tornado damage. It can be flooding, hurricanes, or even heavy winds. 

We have the tools and training to help clean up the mess left by the storm's path. We have trained technicians who are on the scene when you need us. 

For bigger storms, we have over storm teams in other areas that aide to our customers when we are in an overflow. We have the means to help you not just during the regular year but day or night during storm season too.

Call SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties today to help with your storm damage!