Water Damage in Richmond Basement

2/21/2022 (Permalink)

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After Hours Water Damage

A customer called one afternoon a few weeks ago with water damage in his basement. It was an after-hours phone call, so our call center picked up the call. Our team works 24/7 and 365 days when our customer needs us with water damage. 

Our call center team contacted our home team so we could be contacting the customer within an hour to discuss their needs, and at the customer's home within four hours of the initial call. Our customer's bathtub had overflowed in their basement causing about half of the carpet to be impacted. 

This customer's home was not majorly impacted and it was not with category 3 water, so they wanted to wait to have someone come out the next day. 

Our team was there the next day getting the water up and returning this customer's home to "Like it never even happened."