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Cleaning. Restoration. Construction.

11/16/2021 (Permalink)

SERVPRO logo Call us today! We are here to help!

The one-stop-shop for your Richmond home! 

When you have water or fire damage in your home, there can be a variety of factors that give you a wait time as a homeowner. One of those is after the cleanup of your Richmond home begins, you may have to wait on restoration to begin. With SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties -- the wait is over. We have cleaning, restoration, and construction all under one roof. There are key advantages to this when it comes to getting your home back to "Like it never even happened." 

  • In-office billing

There's a wait time when it comes to getting bids. Sometimes it can take weeks or months. With it all under one roof, you can get the bid before the mitigation or cleaning of the fire damage is even complete. When you have one company for it all, we can work together to better assist our customers and at a more efficient rate. 

  • Better Communication 

This brings us to our next reasoning, communication. When you have multiple companies, sometimes competitors, it can create a mess at the scene of your home. Both companies try to work in and out and communicate with each other when one is done and when the other will finish. This can create a mess for you as the homeowner. With one company, all the communication is in-house, which will give you less of a headache when trying to find out information on your home completion. 

  • Shorter Wait 

With two companies working alongside each other or having to wait until the other is done, it can create a huge amount of time before your project is done. Then the assessment process starts over again. When one company handles all of the cleaning, restoration, and construction-- it will most likely be a more efficient timetable.

All in all, using one company for your home damages, is better for you as the customer. We strive to make your experience the best we can during such a stressful time. Let us help you, by having bids in one office, better communication, and a shorter wait time. We hope you do not need us again after the damages to your home, but if you do, we want you to remember an easier process that you had to endure. 

Let us help, call today at 859-623-0000.

Let us Deep Clean your Richmond Home

10/29/2021 (Permalink)

Listen to your Realtor 

Your realtors are professionals themselves, so when they say to hire a professional--it is always good to listen. This realtor told a customer to hire a professional cleaning company when they went to sell their home. They were getting ready to move out out of state. They needed to sell and fast. In this market, it would not be a huge issue but they wanted to make a good sell. 

They noticed there were marks on the wall, several stains in carpets, the kitchen needed a big cleaning pick-me-up, and the HVAC system was putting out what smelled like extra dust. 

They called us in because they knew we could handle the job. We made the home "Like it never even happened." The customers were happy because they got an offer the next day, and could be happy that their home sold for what they wanted because of the deep clean from us at SERVPRO of Madison, Rockcastle, Garrard, & Lincoln Counties. 

Call us today for a quote on our cleaning services, we offer a wide range of other cleaning services too.

Hoarding House in Richmond

10/28/2021 (Permalink)

Recently, we got a call about a hoarding situation in a Richmond home. The owner of the home had just bought it, but the previous owners were hoarders. This new customer knew that SERVPRO of Madison, Rockcastle, Garrard, & Lincoln Counties had handled several hoarding clean-ups in the area. 

And, they would be right. Hoarding is a serious issue and can cause serious problems down the line along with making it harder to be able to buy or sell, said home. 

We always make sure to treat hoarding situations with care and compassion. Even though the customers were not the hoarders themselves, we know that was someone's home and those are their personal items; also, we know that some hoarding restoration needs are a loved one or family member of the customer. We want to make sure everyone on our team knows to be respectful. You can trust us to know how to handle a hoarding clean-up. 

We are here to help with cleanup and restoration with hoarding houses. We also help with construction, should the home need extra attention after it has been cleaned. 

Call us today to find out more information on we can help!

Did your water damage come from your washing machine?

10/27/2021 (Permalink)

Washing machines are a modern advancement that we are all thankful for; however, they can also create a modern problem that has your home floating. Washing machines can create water damage in your Richmond home.

Here are ways that water damage can go from inside to outside the machine: 

  1. If your floor drain in your laundry area is full of debris or lint, it can create back-up that causes water to pool. 
  2. External supply hoses, start a fill cycle on your machine and look for drips around the water supply connection hose. If the hoses themselves seem to be free of corrosion or rust but are still dripping, try replacing the internal washers to create a tighter seal.
  3. Check your internal hoses and lines. You want to make sure they are properly connected and clean. This way water does not leak and overfill or create a backup. 
  4. Always check the seals of your washer. Over time, these places can wear and tear and create cracks that let water leak during the washing machine cycle. These damaged tub seals could be the cause and will need to be replaced, especially if you have owned your washer for a number of years or do several cycles a day, every day.

Call a local repair professional to check these issues if you are not sure yourself. It is always better to be prepared!

Board-Up for your Richmond Home

10/25/2021 (Permalink)

When a fire occurs in your home, it can create enough damage that it leaves major holes in your walls and ceilings. Not only will it leave it open for further damage but it also could create an alluring opening for criminals. 

The best way to shield your home from secondary damages and criminal activity is to have board-ups and tarps professionally installed around your home. This can also create stability and prevent damages that are not easily seen. 

There are many advantages to getting your Richmond home boarded-up and tarped; so you know for future emergencies remember, it helps insurance, prevents further damages, and keeps your property safe. 

The best thing to do when you have fire damage or emergency damage is to vacate the home until it is said to be safe by an official. These tarps and board-ups can create a stable position for your home until you can return.

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties is here to help with your board-up and tarps. Trust the professionals to keep your home safe from dangerous elements and other factors.

Why SERVPRO? Choose a Preferred Vendor for your Emergency Damages in Richmond

10/15/2021 (Permalink)

When a client calls your office with emergency damages, the best thing to do is to know the company you are referring them to. 

You want someone who is qualified. It is not easy to become a vendor program. You have several guidelines to follow to be the best and stay the best for your clients. Your teams obtain monthly training and certifications to stay up to date on restoration and construction. 

You want someone who is compliant. Compliance is there for a reason. You want someone who can handle paperwork, the tools they use, and be able to have a higher standard for working in someone's home all at the same time. A franchise that is compliant knows all of these details and their team is always ready to help your client. 

You want someone who is professional. Letting someone in your home is scary and unnerving for a lot of clients. It may be the first time they have ever gone through something this traumatic. Their Richmond home means a lot to them and damages can be hard to handle. A professional knows how to speak to them to ease their worries and keep them, and you, up to date on the workflow process. 

So, Why SERVPRO?, because we are a part of your local community, you know us, and we are a preferred vendor. You want to know that your client is being taken care of, and that you have put them in the hands of someone you know and trust. 

Richmond Water Damage and Your Business

10/14/2021 (Permalink)

Richmond Water Damage: What Issues Could You Face

Most businesses will have to deal with water damage at some point in time. The best way to combat them is to know what would happen before and be ready. There are always emergencies that are unforeseen but sometimes just human error can cause water damages. Here are few ways that water damage could occur: 

  • Toilet Overflow: When a toilet overflows and no one reports it, it could create even bigger damages. The cleanup needs to happen because the water that comes out being unsanitary. The disinfection process needs to happen by a professional. 
  • Damaged Pipes: Plumbing failures happen daily. The age and quality of pipes can cause them to give and accrue standing water. 
  • Flooding: When heavy rains or storms pop up they can create water that has been contaminated to enter your business. This is harmful to your employees and customers because that water has created a hazard. 

The best and most reliable way to create a barrier between water damage and your business is to know your local restoration company. SERVPRO® of Madison, Rockcastle, Garrard, and Lincoln Counties has been around for years. We know water damage, and we are here to help!

Storm Damage- Our team in Louisiana

10/6/2021 (Permalink)

storm damage Our team traveled and was on the ground for several weeks in Louisiana helping their local communities after the hurricane.

Storm Damage Disasters in Louisiana

Thank you to our storm team for their passion and determination to help these communities affected by natural disasters. This is by no means easy work and their undertaking of these large loss projects shows their true character and dedication to serve communities in need while sacrificing time spent away from their families. We love being a company that our community trusts and relies on when they need a helping hand. But, when other communities reach out for help, our team is ready to go. Take a look at some of the work our team faced during the recent hurricane work in Louisana in the past couple of months. Our team wants to share our thanks and appreciation for our Disaster Recovery Large Loss Professionals that have had their boots down in Louisiana for the past few weeks.

Space Heater Safety in your Richmond Home

9/18/2021 (Permalink)

space heater on hardwood Space Heater Safety in your Richmond Home

Preventing Richmond Fire

The weather is starting to turn colder. We know when your home starts to get chilly, and you do not want to crank up the heat, a space heater is the best alternative. Space heaters do create a cozy home environment. Their biggest problem is that they also create a home environment that can be the perfect setting to create a fire. 

Before you fire up that space heater consider these tips to stay safe. 

1. NEVER crowd the heater: Space heaters can be easily flammable. The best way to prevent this is to keep drapey materials away from them. This includes actual drapers, towels, clothes, rugs, and other linens. We have had several house fires that we have cleaned where someone accidentally threw a towel on a space heater when getting out of the shower or bath. Space heaters cannot handle fabrics crowding them. Making sure your heater has heat flow is the best way to reduce the risk of fire. 

2. NEVER use an extension cord: Always use a wall outlet to plug in your space heater. This grounds the plug and can reduce the risk of overheating a power strip or multi cord. 

3. NEVER place one on uneven ground: Earlier we discussed keeping heaters away from rugs, make sure to never place them on a rug that is tufted or will make the heater uneven or shaky. This could cause it to tip over and come in contact with something flammable. 

We love a space heater to create a snug place this winter, but follow these tips to keep your home or business safe from fire damage from a space heater.

COVID-19, Commercial, and Certified: SERVPRO Cleaned

9/14/2021 (Permalink)

With the steady rise of COVID-19 still in the air, the CDC recommends certain precautions. There are certain practices when running a commercial business with customers and employees, in order to keep them healthy. Washing your hands and wearing a mask being at the top of the list from the CDC. But, something that can help is the cleaning of potential or suspected viral pathogens in the business. 

Did you know we have a national cleaning program called Certified: SERVPRO Cleaned?

When there are viral pathogens in your business in Richmond, you need cleaning. Our team has Personal Protective Equipment (or PPE) to protect your business when they are cleaning. This cleaning can include a variety of services to choose from when scheduling. 

These services range from wiping services, electrostatic cleaning, and other disinfectant services. 

In order to keep businesses open, it is important to keep employees and customers healthy. When you have a professional clean these surfaces, it can put their minds at ease. 
Call our offices today to find out more information about our viral pathogen cleaning and our Certified: SERVPRO Cleaned program. Our offices have been cleaning by following CDC guidelines and industry best practices. Trust SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties with your commercial cleaning needs today.